AutoSSL providing incorrect SSL for a subdomain

madnoob2

• May 03, 2017 14:27

Hello. I've just created a subdomain that will host my wordpress site (www.main.mydomain.com Valid from April 16, 2017 to April 17, 2018 Serial Number: serialnumberedited Signature Algorithm: sha256WithRSAEncryption Issuer: cPanel, Inc. Certification Authority The main.mydomain.com is the domain of my cPanel. When I run the SSL checker for my domain (mydomain.com) it works fine, common name is mydomain.com and SANs are also mydomain.com . Why was the certificate issued with main. common name and SANs? I think that is the problem, but then again I have no ideas how SSL work.

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  cPanelMichael

  • May 04, 2017 15:13

  Hello @madnoob2, We introduced new functionality in cPanel version 64 to better establish which domains to add to the certificate first. Here's the corresponding quote from the www.subdomain.example.com. For more information, read the Which domains does AutoSSL add to the certificate first? section of our

  However the certificate is showing errors : The security certificate presented by this website was issued for a different website's address.

  
  Could you verify which version of cPanel is installed on this system? Also, how are you reproducing the above error message? Thank you.

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  madnoob2

  • May 04, 2017 20:20

  Hello @madnoob2, We introduced new functionality in cPanel version 64 to better establish which domains to add to the certificate first. Here's the corresponding quote from the Could you verify which version of cPanel is installed on this system? Also, how are you reproducing the above error message? Thank you.

  
  Hi Michael. I've got version 64.0 (build 19) installed currently. That error is reproduced when visiting the

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  madnoob2

  • May 04, 2017 22:37

  The issue seemed to resolve itself after rebooting the server.

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  cPanelMichael

  • May 05, 2017 16:12

  Hello, It's possible the issue was related to cached data, however it's difficult to know for sure since the reboot addressed the issue. Let us know if you encounter any additional problems going forward. Thank you.

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  mec-forum

  • May 13, 2021 21:17

  Hello, I've got an self-signed SSL error with whm.my-domain.com Is there a way to force-update the certificate for system subdomains to a valid AutoSSL-provided one?

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  SS-Maddy

  • May 14, 2021 03:01

  Hello @mec-forum Did you go through the cPanel documentation which helps you to issue free cPanel certificate for your WHM / cPanel related services. Once you login to WHM, you will see a feature "Manage Service SSL certificates" and that screen is self explanatory. Go for the last option.

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  mec-forum

  • May 17, 2021 15:35

  I've done everything. I'm just wondering if I have a misconception about the whm.* subdomain being a system one. I was looking for an url I can use to login to whm or cpanel without adding the port number.

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  cPRex Jurassic Moderator

  • May 17, 2021 20:08

  @mec-forum - if your hostname resolves properly in DNS, I would expect cPanel to issue the SSL normally. You can try running this command to force that to happen at any time:
  /usr/local/cpanel/bin/checkallsslcerts
  

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