Sent emails are not reflected in the account space

andresrd

• May 04, 2017 14:47

Greetings I have a very serious problem with cpanel I do not know why but the space of the hosting accounts are not being calculated correctly. For example a customer sold 10gb of space and only in emails sent and received has consumed 40gb and in his account says that he has 0 mb consumed. Another case is with the files, cpanel is not calculating the accounts because I have a client that sold 50 gb of space and in his files is more than 25gb and in his account says that he has 70mb consumed. And the server is about to collapse as I solve this. PLEASE HELP.

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  cPanelMichael

  • May 04, 2017 19:53

  Hello, You may want to run the following command to see if it corrects the issue:
  /scripts/fixquotas
  If not, review the following document for instructions on how to to manually check the disk space usage in the account's home directory to determine where the usage is coming from:

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  andresrd

  • May 04, 2017 20:09

  They do not work, the accounts still do not show the real space consumed. I do not know if it does not explain to me well but cpanel is not taking account of space consumed. MAIL PUBLIC_HTML Monthly Transfer DATA BASES And God knows what else. I need your help

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  cPanelMichael

  • May 04, 2017 20:11

  Hello, Could you let us know the output from /scripts/fixquotas when you run the command? Can you review the files in those directories with the "ls -al" command to verify they are owned by the account username and not by another user? Thank you.

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  andresrd

  • May 04, 2017 20:16

  /scripts/fixquotas does not work, it runs but nothing is updated in the cpanel. Note the attachments, the customer has contracted 10GB and only the email directory has 41GB and in his account says that he has not consumed 1 mb. I have the cpanel version WHM 62.0 (build 22) Thank you.

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  Infopro

  • May 05, 2017 02:36

  What happens if you change your Style to Paper Lantern? Top right corner of your cPanel, Click the menu in head of page to find the "Change Style" option, where you can select Paper Lantern. Those screenshots you posted appear to be from a custom, or out of date cPanel style.

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  andresrd

  • May 05, 2017 02:51

  I changed it and it did not work. I changed the quota to the account and it did not work I change the quota for what it takes and it does not work.

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  Infopro

  • May 05, 2017 09:02

  Please feel free to open a ticket directly to cPanel Technical Support from your WebHost Manager about this. It's fast, easy, and those guys can fix this.

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  andresrd

  • May 05, 2017 13:26

  I already solved it, create a payment ticket and they fixed it. The problem was that it had the backups in / home/backups and this caused the error. It was just moving it to /backup and ready everything in order.

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  Infopro

  • May 05, 2017 13:30

  Thanks for updating your thread. :)

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