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Fatal Errors Creating New User Accounts

alansplash
Hi There I have two issues in regards to creating User Accounts, hopefully someone can help. 1. When creating a New User Account, the process fails, you can see the error "A fatal timeout occurred while processing this directive" behind a small progress pop up window titled "Create A New Account - Setting Passwords" The account is "partly created", the Home directory, DNS Zones are created. But you can not see the actual account within WHM under List Accounts, Manage Account Suspension. The new account does show under Show Active Accounts as Active, it is also assigned the the Root User under Show Reseller Accounts but with the package shown as "undefined" 2. I can not remove the Accounts partially created by the above error. I have edited http.conf, removed DNS zones, edited /etc/localdomains userdomains and trueuserdomains but when trying to add the domain again you receive the error that the domain already exists. After finding what I can on this possible issue I have updated the system, it's currently running WHM 64.0 build 19. Run /scripts/upcp --force. Run yum clean all. Run yum upgrade. Run chattr -i /etc/mailips. Run /scripts/updateuserdomains (which gives error: The system failed to lock the append-only (+a) file "/etc/mailips" ) Help is very much appreciated.

Comments

8 comments

Date Votes
  • NOC_Serverpoint
    Hi, Can you please try the command from backend to remove the partial accounts created. /scripts/removeacct --user=username --force or /scripts/killacct Thanks
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  • cPanelMichael
    Hello, Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to create a new account? Please also post the output from the following command:
    lsattr /etc/mailips
    Thank you.
    0
  • alansplash
    Hi there Firstly thanks to NOC-Serverpoint, the /scripts removeacct accountname works, no need for force. Secondly after using the script above, I decided to try scripts/wwwacct - this gives me more insight to the problem which seems to be to do with the password creation, see below:
    Checking input data......Done Validating system setup......Done Rebuilding IP Pool......Done Validating IP......Done Validating Username......Done Validating Contact Email......Done Checking for database conflicts......Done WWWAcct 12.6.0 (c) 2017 cPanel, Inc.......Done Running pre creation script (/usr/local/cpanel/scripts/prewwwacct)......Done Adding User......Done Setting up Horde database in the background.......Done Creating bandwidth datastore......Done Adding Entries to userdata......Done Updating the userdata cache......Done Setting up Mail & Local Domains......Done Configuring DNS......Done Updating Authentication Databases......Done Adding Entries to httpd.conf......Done Restarting apache......Done Setting passwords...Cpanel::Exception::IO::FileLockError/(XID e9yqt3) The system failed to lock the append-only (+a) file "/etc/mailips" (as EUID: 0, EGID: 0 0 1 2 3 4 6 10 494) because of the following error: Operation not permitted
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  • alansplash
    Hello, Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to create a new account? Please also post the output from the following command:
    lsattr /etc/mailips
    Thank you.

    Hi Michael as requested: root@server [/]# lsattr /etc/mailips -----a--------- /etc/mailips
    Hello, Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to create a new account? Please also post the output from the following command:
    lsattr /etc/mailips
    Thank you.

    Hi Again Michael - the log file as requested:
    [2017-05-04 10:09:34 +1000] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json [2017-05-04 10:09:43 +1000] info [xml-api] Successfully verified signature for cpanel (key types: release). [2017-05-04 10:14:10 +1000] die [Internal Death while parsing [stdin] 7316] (XID 8gx733) The system failed to lock the immutable (+i) file "/etc/mailips" (as EUID: 0, EGID: 0 0 1 2 3 4 6 10 494) because of the following error: Permission denied at /usr/local/cpanel/Cpanel/Transaction/File/Base.pm line 129. Cpanel::Transaction::File::Base::new("Cpanel::Transaction::File::Raw", "path", "/etc/mailips", "permissions", 416, "ownership", ARRAY(0x6887b10)) called at /usr/local/cpanel/Cpanel/Userdomains/CORE.pm line 430 Cpanel::Userdomains::CORE::_create_transaction(Cpanel::Userdomains::CORE=HASH(0x687e538), HASH(0x6885c28)) called at /usr/local/cpanel/Cpanel/Userdomains/CORE.pm line 121 Cpanel::Userdomains::CORE::update(Cpanel::Userdomains::CORE=HASH(0x687e538), "force", 0) called at /usr/local/cpanel/Cpanel/Userdomains.pm line 25 Cpanel::Userdomains::updateuserdomains() called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1340 Whostmgr::Accounts::Create::_wwwacct("max_defer_fail_percentage", 30, "plan", "shared", "dkim", 1, "gid", "", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1957 Whostmgr::Accounts::Create::__createaccount("featurelist", "default", "customip", "--Auto Assign--", "max_defer_fail_percentage", 30, "pkgname", "", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2007 Whostmgr::Accounts::Create::_createaccount("featurelist", "default", "customip", "--Auto Assign--", "max_defer_fail_percentage", 30, "pkgname", "", ...) called at whostmgr/bin/whostmgr5.pl line 753 main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 228 Cpanel::Exception::IO::FileLockError/(XID 8gx733) The system failed to lock the immutable (+i) file "/etc/mailips" (as EUID: 0, EGID: 0 0 1 2 3 4 6 10 494) because of the following error: Permission denied at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 330. Cpanel::Exception::create("IO::FileLockError", ARRAY(0x69f0e30)) called at /usr/local/cpanel/Cpanel/Transaction/File/Base.pm line 129 Cpanel::Transaction::File::Base::new("Cpanel::Transaction::File::Raw", "path", "/etc/mailips", "permissions", 416, "ownership", ARRAY(0x6887b10)) called at /usr/local/cpanel/Cpanel/Userdomains/CORE.pm line 430 Cpanel::Userdomains::CORE::_create_transaction(Cpanel::Userdomains::CORE=HASH(0x687e538), HASH(0x6885c28)) called at /usr/local/cpanel/Cpanel/Userdomains/CORE.pm line 121 Cpanel::Userdomains::CORE::update(Cpanel::Userdomains::CORE=HASH(0x687e538), "force", 0) called at /usr/local/cpanel/Cpanel/Userdomains.pm line 25 Cpanel::Userdomains::updateuserdomains() called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1340 Whostmgr::Accounts::Create::_wwwacct("max_defer_fail_percentage", 30, "plan", "shared", "dkim", 1, "gid", "", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1957 Whostmgr::Accounts::Create::__createaccount("featurelist", "default", "customip", "--Auto Assign--", "max_defer_fail_percentage", 30, "pkgname", "", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2007 Whostmgr::Accounts::Create::_createaccount("featurelist", "default", "customip", "--Auto Assign--", "max_defer_fail_percentage", 30, "pkgname", "", ...) called at whostmgr/bin/whostmgr5.pl line 753 main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 228 [2017-05-04 10:14:10 +1000] warn [whostmgrd] The subprocess (whostmgr (whostmgr5)) exited with an error: The subprocess reported error number 25 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 239. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x3296408)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 97 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3296408), "subprocess_name", "whostmgr (whostmgr5)", "subprocess_read_handle", IO::Handle=GLOB(0x3296690), "subprocess_write_handle", IO::Handle=GLOB(0x3295dc8), "api_type", ...) called at cpsrvd.pl line 6505 cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts5/wwwacct") called at cpsrvd.pl line 5681 cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1621 cpanel::cpsrvd::dodoc(HASH(0x13dabc0)) called at cpsrvd.pl line 1408 cpanel::cpsrvd::handle_one_connection(7) called at cpsrvd.pl line 877 cpanel::cpsrvd::script() called at cpsrvd.pl line 329 [2017-05-04 10:32:17 +1000] die [Internal Death while parsing [stdin] 8713] (XID jyscdt) The system failed to lock the immutable (+i) file "/etc/mailips" (as EUID: 0, EGID: 0 0 1 2 3 4 6 10 494) because of the following error: Permission denied at /usr/local/cpanel/Cpanel/Transaction/File/Base.pm line 129. Cpanel::Transaction::File::Base::new("Cpanel::Transaction::File::Raw", "path", "/etc/mailips", "permissions", 416, "ownership", ARRAY(0x6ba9840)) called at /usr/local/cpanel/Cpanel/Userdomains/CORE.pm line 430 Cpanel::Userdomains::CORE::_create_transaction(Cpanel::Userdomains::CORE=HASH(0x6a36510), HASH(0x6ba7890)) called at /usr/local/cpanel/Cpanel/Userdomains/CORE.pm line 121 Cpanel::Userdomains::CORE::update(Cpanel::Userdomains::CORE=HASH(0x6a36510), "force", 1) called at /usr/local/cpanel/Cpanel/Userdomains.pm line 25 Cpanel::Userdomains::updateuserdomains(1) called at /usr/local/cpanel/Cpanel/DnsUtils.pm line 175 Cpanel::DnsUtils::dokilldns("domains", ARRAY(0x5a6f4a8)) called at whostmgr/bin/whostmgr.pl line 2827 main::killdns() called at whostmgr/bin/whostmgr.pl line 702
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  • alansplash
    Hi Again FYI if I try to change / save the Exim configuration via WHM I receive the error: (XID zggej8) The system failed to lock the append-only (+a) file "/etc/mailips" (as EUID: 0, EGID: 0) because of the following error: Operation not permitted at /usr/local/cpanel/Cpanel/Transaction/File/Base.pm line 129.
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  • alansplash
    Okay, have fixed by setting the Attributes on the /etc/mailips file Mine for whatever reason was: root@server [/]# lsattr /etc/mailips -----a--------- /etc/mailips I remove the lowercase "a" root@server [/]# chattr -a /etc/mailips root@server [/]# lsattr /etc/mailips --------------- /etc/mailips Then added an uppercase A root@server [/]# chattr +A /etc/mailips root@server [/]# lsattr /etc/mailips -------A------- /etc/mailips I can now create new Accounts as per normal using WHM. Thanks to all.
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  • webhostuk
    Thats great .. Its good to see you managed to get this fixed.
    0
  • cPanelMichael
    Hello, I'm happy to see the issue is now solved. Thank you for updating us with the outcome.
    0

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