Webmail redirects to defaultwebpage.cgi after easyapache upgrade

LordLiverpool

• May 04, 2017 15:29

Hello cPanel Today I upgraded EasyApache3 to EasyApache4. Then one of my customers said their Webmail was inaccessible. A coincidence???? Email is accessible via WHM > cPanel Email is accessible via the 2096 port i.e: nnn.nnn.nnn.nnn:2096. I've checked it's the same for all domains on my VPS. I've checked the DNS zones, they're all appear to be unaltered. I've tried restarting Apache. I've tried gracefully rebooting my VPS. But the issue persists. Can anyone please help? 46615

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  Infopro

  • May 05, 2017 10:16

  What happens when you go to domain.com/webmail?

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  LordLiverpool

  • May 05, 2017 11:13

  Bingo! It works!!! :-) domain.com/webmail redirects to domain.com:2096 (I can live with that.) What's important is I can see the Webmail Login and I can login and access the email. Thank you very much. 46631

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  Infopro

  • May 05, 2017 11:20

  Back to business then. :)

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  LordLiverpool

  • May 05, 2017 11:27

  When I saw your suggestion, this was my reaction: 46635

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  Infopro

  • May 05, 2017 11:32

  It is Friday though, so there's that. :-p

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  cPanelMichael

  • May 05, 2017 15:14

  
  Hello, This is likely related to the use of a custom Apache template. You can look for files named .local in the following directory to see if that's the case on your system: /var/cpanel/templates/apache2_4/ You may want to remove or move the .local files in this directory out of the way until you have a chance to compare them with the updated default templates stored in this directory. Once you do that, you can run "/scripts/rebuildhttpdconf" and access to webmail.domain.tld should work again. Thank you.

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  LordLiverpool

  • May 06, 2017 10:38

  @cPanelMichael Thanks for replying! I looked in /var/cpanel/templates/apache2_4/ But couldn't see any .local files (see screenshot below) I also looked in apache1, apache2, dovecot2.2 and dovecotSNI but there were no .local files in them either. Cheers 46679

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  cPanelMichael

  • May 08, 2017 16:48

  Hello, You may also want to browse to the "Domains" tab in "WHM >> Tweak Settings" to verify the "Proxy Subdomains" feature is enabled. If so, and if the issue persists, feel free to open a support ticket using the link in my signature so we can take a closer look. Thank you.

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  LordLiverpool

  • May 09, 2017 09:36

  @cPanelMichael Once again thanks for replying, I'm grateful for your help. OK so I tweaked subdomains as you told me: Now when I goto: domain.tld/webmail for a split second I see this screen, before the usual webmail login screen: However if I go to webmail.domain.tld then I don't see the extra screen. Any ideas why? Cheers.

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  cPanelMichael

  • May 10, 2017 18:00

  Now when I goto: domain.tld/webmail for a split second I see this screen, before the usual webmail login screen:

  
  Hello, That is the "Connection Selection" page. It will appear to visitors who navigate to a site that is experiencing a connection or firewall problem (ports 2095 or 2096). It doesn't happen when using the proxy subdomain URL because proxy subdomains use ports 80 or 443. Thank you.

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