Migrate email from cPanel to Outlook365

Keron

• May 08, 2017 22:59

I need some help in migrating emails from CPanel to Office 365. I started a batch import but get the following errors: [LIST]

The username or password for this account is incorrect, or IMAP access is disabled. --> The username or password for this account is incorrect, or IMAP access is disabled. --> Imap server reported an error during AuthenticateCommand indicating that authentication failed: 'Authentication failed.'.

A recipient wasn't found for "Email Address" on the target. Create a recipient of the appropriate type for this migration on the target and try again. (N.B. This occurs despite the Email address created in CPanel)

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  cPanelMichael

  • May 09, 2017 18:41

  Hello, Are you entering the correct password for the email account (e.g. you've tested IMAP authentication with those credentials)? If so, can you check /var/log/maillog on the cPanel server when you encounter those errors and let us know of any output? Thank you.

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  Keron

  • May 10, 2017 13:51

  Where do I find /var/log/maillog? How can I check to ensure that IMAP is not disabled?

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  Keron

  • May 10, 2017 14:14

  How can I migrate users using admin credential?

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  cPanelMichael

  • May 10, 2017 17:37

  Hello, It looks like you only have cPanel access as opposed to root access to the system. I recommend contacting your web hosting provider to have them verify why authentication is failing when you attempt to perform the email migration, as you won't be able to review /var/log/maillog without root access. Thank you.

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