The cPanel & WHM update process failed

Skin

• May 18, 2017 08:18

Hello, I`ve just received this e-mail from my vps running cPanel & WHM 64.0 (build 22) The cPanel & WHM update process failed for the following reason: Maintenance ended; however, it did not exit cleanly (512). Review the update logs to determine why the update failed. Update log preview: [2017-05-18 12:34:40 +0200] [7344] checkyum version 22.3 [2017-05-18 12:34:40 +0200] 23% complete [2017-05-18 12:34:40 +0200] 24% complete [2017-05-18 12:34:40 +0200] Purging upcp logs older than 45 days. [2017-05-18 12:34:40 +0200] Processing: Updating cPanel signing keys. [2017-05-18 12:34:40 +0200] - Processing command `/usr/local/cpanel/scripts/updatesigningkey` [2017-05-18 12:34:40 +0200] 25% complete [2017-05-18 12:34:40 +0200] Processing: Updating system packages: sysup [2017-05-18 12:34:40 +0200] - Processing command `/usr/local/cpanel/scripts/sysup` [2017-05-18 12:34:40 +0200] [7402] checkyum version 22.3 [2017-05-18 12:34:41 +0200] [7402] checkyum version 22.3 [2017-05-18 12:34:42 +0200] [7402] All Needed RPMS are installed. [2017-05-18 12:34:42 +0200] 26% complete [2017-05-18 12:34:42 +0200] Processing: Running platform specific optimizations [2017-05-18 12:34:42 +0200] - Processing command `/usr/local/cpanel/scripts/vps_optimizer` [2017-05-18 12:34:42 +0200] 27% complete [2017-05-18 12:34:42 +0200] Processing: Checking for a valid C Compiler. [2017-05-18 12:34:42 +0200] - Processing command `/usr/local/cpanel/scripts/checkccompiler` [2017-05-18 12:34:42 +0200] [7416] C compiler (/usr/bin/gcc) OK (cached Thu May 18 11:15:29 2017) [2017-05-18 12:34:42 +0200] [7416] Tuned C compiler not available because it is not enabled [2017-05-18 12:34:42 +0200] 28% complete => Log closed Thu May 18 12:34:42 2017 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (7325) at Thu May 18 12:34:42 2017 [2017-05-18 12:34:42 +0200] E Pre Maintenance ended, however it did not exit cleanly (512). Please check the logs for an indication of what happened The system generated this notice on Thursday, May 18, 2017 at 10:34:42 AM UTC.
Should I be worried? Can you please help? Thanks

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  cPanelMichael

  • May 22, 2017 15:46

  Hello, Could you try forcing a cPanel update via the "/scripts/upcp --force" command and let us know if the issue continues? Thank you.

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  Skin

  • May 22, 2017 16:36

  I`ve just tried, but /scripts/upcp --force didn't solve the problem: The cPanel & WHM update process failed for the following reason: Post-sync cleanup ended; however, it did not exit cleanly. Review the update logs to determine why the update failed. Update log preview: [2017-05-22 18:32:45 +0200] 47% complete [2017-05-22 18:32:45 +0200] W ipaliases relies on locale, but it hasn't run [2017-05-22 18:32:45 +0200] W iptables relies on locale, but it hasn't run [2017-05-22 18:32:45 +0200] W legacybackups relies on locale, but it hasn't run [2017-05-22 18:32:45 +0200] W localperl relies on locale, but it hasn't run [2017-05-22 18:32:45 +0200] 48% complete [2017-05-22 18:32:45 +0200] W mailaliasinuserdata relies on locale, but it hasn't run [2017-05-22 18:32:45 +0200] W mailman relies on locale, but it hasn't run [2017-05-22 18:32:45 +0200] W warn_if_pop_before_smtp_enabled relies on conf, but it hasn't run [2017-05-22 18:32:45 +0200] W post relies on CPIpv6, but it hasn't run [2017-05-22 18:32:45 +0200] 49% complete [2017-05-22 18:32:45 +0200] W cpanelpost relies on CPIpv6, but it hasn't run [2017-05-22 18:32:45 +0200] W ssl_migration relies on CPIpv6, but it hasn't run [2017-05-22 18:32:45 +0200] W upgrade_to_paper_lantern relies on CPIpv6, but it hasn't run [2017-05-22 18:32:45 +0200] 50% complete [2017-05-22 18:32:45 +0200] W check_copyright_files relies on CPIpv6, but it hasn't run => Log closed Mon May 22 18:32:45 2017 ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/post_sync_cleanup (93387) at Mon May 22 18:32:45 2017 [2017-05-22 18:32:45 +0200] The Administrator will be notified to review this output when this script completes [2017-05-22 18:32:45 +0200] 51% complete => Log closed Mon May 22 18:32:45 2017 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (93171) at Mon May 22 18:32:45 2017 [2017-05-22 18:32:45 +0200] E Post-sync cleanup has ended, however it did not exit cleanly. Please check the logs for an indication of what happened The system generated this notice on Monday, May 22, 2017 at 4:32:45 PM UTC.
  

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  cPanelMichael

  • May 22, 2017 17:00

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Skin

  • May 30, 2017 15:04

  Hello, sorry for the delay, after rebuilding the RPM database via "WHM >> Software >> Rebuild RPM Database" and only after restarting the vps I`ve been able to run /scripts/upcp without errors.

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