Email are not sent to inbox

Nirjonadda

• May 18, 2017 13:05

Why Email are not send to INBOX? Its only showing in Mail Delivery Reports. 46867

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  24x7server

  • May 20, 2017 07:14

  Hi, Can you check the mail logs at /var/log/exim_mainlog and see what actually is occurring? is there any filter set that is not allowing it?

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  Nirjonadda

  • May 20, 2017 15:22

  Hi, Can you check the mail logs at /var/log/exim_mainlog and see what actually is occurring? is there any filter set that is not allowing it?

  
  Does not find out. I am using SMTP from mailgun.

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  cPanelMichael

  • May 22, 2017 19:12

  Does not find out. I am using SMTP from mailgun.

  
  Hello, Could you let us know the specific output you see in /var/log/exim_mainlog for an affected message? EX:
  exigrep MSGID /var/log/exim_mainlog
  Replace MSGID with the message ID of an affected message, or with the email address sent to or from. Thank you.

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  Nirjonadda

  • May 23, 2017 16:53

  Hello, Could you let us know the specific output you see in /var/log/exim_mainlog for an affected message? EX:
  exigrep MSGID /var/log/exim_mainlog
  Replace MSGID with the message ID of an affected message, or with the email address sent to or from. Thank you.

  
  @cPanelMichael /var/log/exim_mainlog for an affected message.
  2017-05-23 22:44:32 1dDCuz-0003US-P2 H=so254-3.mailgun.net [IP]:61291 Warning: "SpamAssassin as nadda detected message as NOT spam (2.4)" 2017-05-23 22:44:33 1dDCuz-0003US-P2 H=so254-3.mailgun.net [IP]:61291 Warning: Message has been scanned: no virus or other harmful content was found 2017-05-23 22:44:33 1dDCuz-0003US-P2 <= bounce+d6765c.0d4a74-contact=MYSITE.com@MYSITE.com H=so254-3.mailgun.net [198.61.254.3]:61291 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=9102 id=bccd1c01a08b8665dcb7be90f66e946242a086b7@www.MYSITE.com T="About US (from MYSITE)" for contact@MYSITE.com 2017-05-23 22:44:33 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1dDCuz-0003US-P2 2017-05-23 22:44:33 1dDCuz-0003US-P2 => contact R=virtual_boxtrapper_user T=virtual_boxtrapper_userdelivery 2017-05-23 22:44:33 1dDCuz-0003US-P2 Completed
  

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  cPanelMichael

  • May 29, 2017 16:03

  Hello, It looks like BoxTrapper is configured for that email account, and the original sender did not respond to verify the email was legitimate. Thus, the message was not delivered to the inbox. Thank you.

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  Nirjonadda

  • May 29, 2017 19:49

  Hello, It looks like BoxTrapper is configured for that email account, and the original sender did not respond to verify the email was legitimate. Thus, the message was not delivered to the inbox. Thank you.

  
  Then what the fix for this issue?

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  cPanelMichael

  • May 29, 2017 20:46

  You can disable BoxTrapper to prevent the verification requirement in the future, or contact the sender to verify they received the initial verification message. BoxTrapper is documented at: BoxTrapper - Documentation - cPanel Documentation Thank you.

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  Nirjonadda

  • May 31, 2017 14:23

  You can disable BoxTrapper to prevent the verification requirement in the future, or contact the sender to verify they received the initial verification message. BoxTrapper is documented at:

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  cPanelMichael

  • May 31, 2017 19:08

  Hello, In "cPanel >> BoxTrapper" you can click Review Queue to deliver or delete unverified emails. I recommend disabling BoxTrapper if it's preventing delivery of multiple messages. Thank you.

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