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BoxTrapper unable to edit

alcest
Hi, When I choose to edit Boxtrapper lists (white/grey... etc) (link: - Removed -) I get: Error HTTP 401 Wrong security token and I have to login again, but this doesn't help. It is on all account on sever, and PC/Browser isn't cause.

Comments

14 comments

Date Votes
  • cPanelMichael
    Hello, I was unable to reproduce this issue. Are you accessing that URL directly, or browsing to the BoxTrapper option in cPanel after logging in? Thank you.
    0
  • alcest
    Hello, I was unable to reproduce this issue. Are you accessing that URL directly, or browsing to the BoxTrapper option in cPanel after logging in? Thank you.

    Edit I'm accessing via webmail>boxtrapper>Edit white/grey... > Edit white/black/grey > Error
    0
  • Infopro
    It appears you're trying to access this area directly, is that correct?
    0
  • alcest
    No... I log in into: webmail.domain.com then I take all steps down to this where i get an error seen in print screen. Do You want cpanel acces to WHM? Or how to test/check boxtrapeer errors on cpanel/whm? I have also access to WHM.
    0
  • Infopro
    Do You want cpanel acces to WHM?

    No, of course not. I'm unable to read the error in your screenshot but do note it mentions /cpsess. Logout of Webmail and any other browser sessions and clear your browser cache and cookies. Next try logging back in properly via example.com/webmail/
    0
  • alcest
    Hmm why: webmail.domain.com doesn't work while domain.com/webmail/ work ok?
    0
  • cPanelMichael
    Hello, I setup a test account and was able to edit the Boxtrapper whitelist successfully when using "webmail.domain.tld". Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.
    0
  • alcest
    Suppoert ticket created. What information do You need?
    0
  • alcest
    Hi once again. When I enter: webmail>Boxtrapper>Edit White/black list> and choose: Edit white list and I get this url:
    0
  • cPanelMichael
    Hello, I'm unable to reproduce this issue using the webmail proxy subdomain on a server running cPanel version 68.0.17. Can you verify which version of cPanel is installed on your system? EX:
    cat /usr/local/cpanel/version
    Also, are you able to reproduce the issue with additional cPanel accounts or email accounts on this system? Thank you.
    0
  • alcest
    cat .. > 68.0.17 Yes - it aplies to all accounts. But try to do like this: Create account, add email account. Then logout from cPanel/WHM. Enter via:
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  • cPanelMichael
    Hello, I was unable to reproduce the issue when using the webmail proxy subdomain as you described. Could you open a support ticket using the link in my signature so we can take a closer look at your system? Thank you.
    0
  • alcest
    Done. Support request ID: 9074451
    0
  • cPanelMichael
    Hello, To update, this was the result of a ModSecurity rule (via the third-party Comodo WAF ruleset) blocking the browser request. Thank you.
    0

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