Changing Email Password Issue

Juan Carlos Nava

• June 01, 2017 11:21

i try to send a email throught SMTP and show authentication failed.. well im going to change the account then when i try to change the password of a account, show me "you dont have account call ***@***.com... "?"?"? On the Cpanel Error Log show me this: [2017-06-01 16:06:56 +0000] warn [Email::passwdpop] Encountered error in Email::passwdpop: (XID txp3rs) Usted no tiene una cuenta de correo electr"nico llamada "*****@******.es". What happen?

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  cPanelMichael

  • June 01, 2017 18:58

  Hello, Do you see any entries for that email account in the /home/$username/etc/$domain.tld/passwd or /home/$username/etc/$domain.tld/shadow files? Can you create this email user as a new email account via the "Email Accounts" option in cPanel? Thank you.

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  Juan Carlos Nava

  • June 02, 2017 07:31

  Yes, there are!! is really weird that. could you help me... please, ... im crazy with that

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  cPanelMichael

  • June 02, 2017 17:55

  Hello, Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look at the affected account. Thanks!

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