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Multiple Issues With Server

jonnyydeoliveira
Hi, I'm totally lost. I've working for a solution more than 4 days. I google it every error I founded but never gone back. 1. I can't access any website hosted in my server (Look, all websites down) 2. I think the email dosen't working too. 3. I can't access WHM or Cpanel Or Webmail. 4. /scripts/upcp --force, dosen't show any error (now, 2 days ago show a lot but I fixed) 5. I can't access SSH through my root user, I just can access SSH using a virtual console provided by hosting. 6. I can't update my system (when I try: yum update, takes a long time (really long more than 2 hours) and I can't update any software packages) 7. All commands that I try run in terminal takes a long time (I've already check the process using top, and show more than 2gb RAM free, CPU use less than 10%). 8. I've already tried backup all accounts, but it is impossible, takes more than 6 hours to pack 1 acc. 9. I can't throw evertything to air and give up, I have really important acc that I've never backup before. Please, anyone can save my life?

Comments

14 comments

Date Votes
  • Infopro
    . I can't access any website hosted in my server (Look, all websites down) 2. I think the email dosen't working too. 3. I can't access WHM or Cpanel Or Webmail.

    Sounds like your IP address is blocked. You might try logging in from another IP to see if you actually can. If you can, you should be sure to remove the blocks of the other IP address in cPhulk and CSF assuming you have that firewall installed, and add your IP to the bypass list (CSF) and white list (cPhulk).
    . /scripts/upcp --force, dosen't show any error (now, 2 days ago show a lot but I fixed)

    Can you recall any of the errors you saw? I thought you couldn't access the server though?
    . I can't access SSH through my root user, I just can access SSH using a virtual console provided by hosting.

    The docs might be of some use: How to Secure SSH - cPanel Knowledge Base - cPanel Documentation
    If you accidentally misconfigure your SSH configuration file, navigate to the following link in your web browser (where example.com represents the server's hostname or main IP address): https://example.com:2087/scripts2/doautofixer?autofix=safesshrestart This script attempt to will temporarily configure an additional SSH configuration file for port 22, which will allow you to access, edit, and fix the original SSH configuration file. If port 22 is already in use, then the script will configure an additional SSH configuration file for port 23.
    . I've already tried backup all accounts, but it is impossible, takes more than 6 hours to pack 1 acc.

    This could be several things. Getting back into the server properly should probably be the first thing to sort out though.
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  • jonnyydeoliveira
    Sounds like your IP address is blocked. You might try logging in from another IP to see if you actually can. If you can, you should be sure to remove the blocks of the other IP address in cPhulk and CSF assuming you have that firewall installed, and add your IP to the bypass list (CSF) and white list (cPhulk). Can you recall any of the errors you saw? I thought you couldn't access the server though? The docs might be of some use:
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  • jonnyydeoliveira
    Hi, here is my update log, have a lot of issues. Now I can access SSH by root user, I've already logged in WHM (but it (but it's impossible to use it), is extremaly slow. I can't use YUM too.
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  • Infopro
    There was something wrong with that attachment so I removed it.
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  • jonnyydeoliveira
    Please, let me upload again it's only my log file? Can I send my pastebin link ?
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  • Infopro
    No need. That update shows it took almost 6 hours to complete. [2017-06-11 03:24:02 -0300] [2017-06-11 09:08:20 -0300] Errors:
    [2017-06-11 03:55:05 -0300] [15622] yum.Errors.RepoError: Cannot find repomd.xml file for EA4/7/x86_64 [2017-06-11 03:55:05 -0300] [15622] w/ /usr/local/cpanel/bin/packman_get_info_json ea-php56-php [2017-06-11 03:55:05 -0300] [15622] Often errors like this can be resolved by running `yum makecache` """" [2017-06-11 08:08:45 -0300] Processing: Rebuilding sprites [2017-06-11 08:08:45 -0300] - Processing command `/usr/local/cpanel/bin/sprite_generator` [2017-06-11 08:08:56 -0300] [22665] libpng warning: Interlace handling should be turned on when using png_read_image """ [2017-06-11 04:34:05 -0300] Processing: Validating server hostname [2017-06-11 04:34:05 -0300] - Processing command `/usr/local/cpanel/scripts/check_valid_server_hostname --notify` [2017-06-11 04:34:11 -0300] [6253] ERROR: WHM has detected a manual hostname change. [2017-06-11 04:34:12 -0300] [6253] [2017-06-11 04:34:12 -0300] [6253] The system will attempt to synchronize the current hostname "host" to the system configuration. In the future, update your hostname in WHM"s (http://host:2087/scripts2/changehostname) interface (Home " Networking Setup " Change Hostname). [2017-06-11 04:37:45 -0300] [6253] Changing hostname to host...Failed! [2017-06-11 04:37:46 -0300] [6253] [2017-06-11 04:37:46 -0300] [6253] Cannot set the hostname; there is already hostname change in progress. """""
    Please feel free to open a ticket directly to cPanel Technical Support if you wish. WebHost Manager "Support "Create Support Ticket
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  • jonnyydeoliveira
    I don't know how but the WHM dosen't open now, I just can access SSH but I try 'From a shell: Execute `/usr/local/cpanel/cpanel -S` as the root user' and now has passed more than 1 hours and nothing happen. * cpanel.service - cPanel services Loaded: loaded (/etc/systemd/system/cpanel.service; enabled; vendor preset: disabled) Active: failed (Result: timeout) since Mon 2017-06-12 02:30:10 -03; 9min ago
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  • Infopro
    I just can access SSH but I try 'From a shell:

    What were you trying to do there? If you've still got root access to the server, you might want to open a ticket to cPanel as mentioned. If not, you should probably speak with your Hosting Provider for further assistance with this.
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  • jonnyydeoliveira
    I'm already opened a ticket, but anyone could help me.
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  • rpvw
    I don't see any information as to what hardware you are using for your server, but the last time I experienced pretty much all of the symptoms you describe, especially the latency and corrupted results of any operation, it was because one of my raid disks was failing mechanically, and the raid software was constantly trying to rebuild the corrupt array. This caused all other processes to either stop or to appear to be stopped as all the CPU and RAM was diverted to rebuilding the raid array. I would suggest you not discount a possible hardware issue when trying to diagnose your issues, they are often obfuscated by what appears to be software related problems, and can be difficult to recognize amongst the obvious symptoms that you are experiencing.
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  • jonnyydeoliveira
    its so difficult, because I'm using a VPS and my hosting company don't provide my any details or a good support if any person need know what host companies not to take for your services I can told.
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  • Infopro
    I'm already opened a ticket, but anyone could help me.

    Could you post the ticket ID here please?
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  • jonnyydeoliveira
    ticketid=8591489
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  • cPanelMichael
    ticketid=8591489

    Hello, It looks like the support ticket is still open. Please reply to the ticket with the answer to our most recent response (regarding the output from the 'ls -la /var/cpanel/dnsadmin' command) and we can continue to assist you. Thank you.
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