Error 500 while adding Addon Domain

maurelo

• June 11, 2017 18:21

Hi all, Im desperate because I cant get my second domain added into my hosting plan thru cPanel. After adding domain name, root directory and subdomain name I always get internal error 500. This is thru cPanel--Addon Domain option. My hosting provider really sucks and does not answer me. Please any help is very appreciated. INTERNAL SERVER ERROR 500 no response from subprocess" ALRM 14." Thats what I get from the error site.

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  Eminds

  • June 12, 2017 02:27

  Since you are using shared hosting package and have limited access you will have to contact your hosting provider only in order to resolve this issue as they have full root access.

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  maurelo

  • June 12, 2017 03:17

  They would not answer me. Their support is non extistent. Any ideas what to try?

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  cPanelMichael

  • June 13, 2017 16:10

  Hello, You'd need root access to review /usr/local/cpanel/logs/error_log to see what's causing that error message. You may need to consider migrating the account another hosting provider if they are unable to address the issue. Thank you.

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