All accounts email go to spam

nova ue

• June 13, 2017 02:54

I have WHM account and I have a list of accounts when I create a new account with a new domain and add an email account, every email I send to another mail server like Google and Hotmail goes to their spam folder I don't know what the problem why all my emails go to their spam folder I've checked my server with multiple blacklists and it's not listed in any of them

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  cPanelMichael

  • June 13, 2017 16:37

  Hello, Assuming you have setup SPF and DKIM records using the "Authentication" option in cPanel, you may need to reach out to your reseller hosting provider to have them verify the server is following the guidelines referenced on the following document: How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation It's often related to the lack of a RDNS entry for the IP address used to send email. Thank you.

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