location of the log file for suspension of incoming emails

LAZer

• June 12, 2017 04:57

Hi, I have a user which his info@domain email automatically suspends ( incoming mail only suspends ) I can go to the user cpanel and re-activate incoming mails but I want to know why is it suspending ? I think it is getting too much spam some how. I couldn't find a reasong in /var/log/exim_mainlog or /var/log/exim_rejectlog maybe the log is rotated and cleared after it is suspened...

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  Eminds

  • June 12, 2017 13:01

  If you are on a shared hosting account, ask your hosting provider if they may be suspending the email account due to spam issues and you may have recieved a notice regarding spamming issues.

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  LAZer

  • June 12, 2017 13:05

  no, I have some dedicated servers. as I said a user in my cpanel server is facing this issue. and I want to check what is going on as that email incoming part is being suspended by cpanel.

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  cPanelMichael

  • June 13, 2017 16:46

  Hello, Email accounts are not automatically suspended through any cPanel/WHM features, but it might happen if you have installed a plugin that suspends the account. Try reviewing /usr/local/cpanel/logs/access_log for the "suspend_incoming" entry with a command like this to see when it happened and from what IP address:
  grep suspend_incoming /usr/local/cpanel/logs/access_log
  Thank you.

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  LAZer

  • June 13, 2017 18:07

  thanks for your time. I found that info :)

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