Whitelist problem

Zabidin

• June 15, 2017 02:42

Hi, One of our client having problem receive email. The email mask as spam. So we put the domain recipient in whitelist under client account. But today we are getting same error that user cannot receive email from the domain white list. Client said email address is exist. Here is header: - Removed - Please assist. Thanks.

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  cPanelMichael

  • June 15, 2017 12:19

  Hello, Could you let us know the entry from /var/log/exim_mainlog for an affected message? EX:
  exigrep MSGID /var/log/exim_mainlog
  You can find the message ID in the message header. Ensure to remove any actual domain names or IP addresses in the output, and to place the output in CODE tags. Thank you.

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  Zabidin

  • June 16, 2017 01:08

  Hello, Could you let us know the entry from /var/log/exim_mainlog for an affected message? EX:
  exigrep MSGID /var/log/exim_mainlog
  You can find the message ID in the message header. Ensure to remove any actual domain names or IP addresses in the output, and to place the output in CODE tags. Thank you.

  
  This is result:
  [root@mymail ~]# exigrep 1dLfiU-00069E-N4 /var/log/exim_mainlog 2017-06-16 09:06:26 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1dLfiU-00069E-N4 2017-06-16 09:06:26 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1dLfiU-00069E-N4 2017-06-16 09:06:26 1dLfiU-00069E-N4 <= admin1@domain.com.my H=(mymail.domain.com.my) [::1]:45508 P=esmtpa A=dovecot_login:admin1@domain.com.my S=803 id=dcc0b5baa7cec56832ee2a2dccc947a5.squirrel@mymail.domain.com.my T="Testing" for apache@mywavesuite1.biz 2017-06-16 09:06:26 1dLfiU-00069E-N4 ** apache@domain.biz: Unrouteable address 2017-06-16 09:06:26 1dLfiU-00069E-N4 Completed 2017-06-16 09:06:26 1dLfiU-00069J-Sr <= <> R=1dLfiU-00069E-N4 U=mailnull P=local S=2059 T="Mail delivery failed: returning message to sender" for admin1@domain.com.my 2017-06-16 09:06:27 1dLfiU-00069J-Sr => admin1 R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 me50OxIvQ1kERwAATwd89Q Saved" 2017-06-16 09:06:27 1dLfiU-00069J-Sr Completed
  

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  cPanelMichael

  • June 16, 2017 17:03

  -06-16 09:06:26 1dLfiU-00069E-N4 ** apache@domain.biz: Unrouteable address

  
  Hello, This indicates the email address in-question does not actually exist. Is "apache@domain.biz" an email account you host on the cPanel server? Thank you.

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