Emails to Catchall Address

_Chris_

• June 16, 2017 17:20

Can emails still be delivered to a catchall email address even if it's related to an autoresponder?

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  _Chris_

  • June 17, 2017 06:48

  To add, I have had the same system working correctly for about 12 years, with no issues at all, then last April, the emails stopped. Was there some sort of update on cPanel around that time?

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  Jcats

  • June 18, 2017 13:04

  To add, I have had the same system working correctly for about 12 years, with no issues at all, then last April, the emails stopped. Was there some sort of update on cPanel around that time?

  
  It works for me, just tested. I went into cPanel -> Autoresponders Setup an autoresponder for the catchall email account. Then went into cPanel -> Default Address selected "Forward to Email Address" and put in that same address that I setup the autoresponder on. I sent a test email to that autoresponder email, the email was received in the inbox, and the automated reply was also received at the senders inbox.

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  cPanelMichael

  • June 19, 2017 14:25

  Can emails still be delivered to a catchall email address even if it's related to an autoresponder?

  
  Hello, Could you provide some more information about the "catchall" email address? Does it exist as a virtual email account under cPanel, or is it the cPanel account username? What's the output from /var/log/exim_mainlog for one of the affected messages that's not working as intended? EX:
  exigrep user@domain.tld /var/log/exim_mainlog
  Thank you.

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  _Chris_

  • June 23, 2017 10:18

  It works for me, just tested. I went into cPanel -> Autoresponders Setup an autoresponder for the catchall email account. Then went into cPanel -> Default Address selected "Forward to Email Address" and put in that same address that I setup the autoresponder on. I sent a test email to that autoresponder email, the email was received in the inbox, and the automated reply was also received at the senders inbox.

  
  Thanks for this, it just seems strange that forwarders are no needed for this to work? If there's 8 email addresses for the website, you can't set a default address for all of them?

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  cPanelMichael

  • June 23, 2017 13:25

  Hello, You'd have to setup a global email filter in cPanel if you wanted to forward emails sent to existing email accounts. The "Default Address" action only applies to email accounts that do not exist. Thank you.

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  Jcats

  • June 23, 2017 13:26

  Hmm what do you mean by setting a default address for each one? The default address can and only ever will be just one address as its the address that 'catches' all emails that are sent to non existent emails on your domain. If someone sends an email to bobb@domain.com however bobb@domain.com doesn't actually exist, that email will end up in the default(catch all) email. I'm pretty sure you are already aware of that though so maybe you are getting confused about the functionality in a different sense, if you can explain what you want to happen exactly it may help a bit in terms of a resolution.

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