IP Address Change/Can't access website

SethHD97

• June 20, 2017 13:56

I tried moving my clients website over to a dedicated IP on my server yesterday. After a few minutes I decided to keep the website on my shared IP. It's now been 24 hours and I still can't access the home page of the website. Weird part is, I can go to any part of the website, even log in, but the home page takes me to an error screen. I've checked all my DNS settings and everything appears to have the correct IP. Any ideas on what's wrong and why I can access everything except for the home page?

• 

  cPanelMichael

  • June 20, 2017 19:06

  Hello, Could you try clearing the browser and DNS cache on your computer to rule that out as the reason for the website resolving to the wrong IP address? Documentation on clearing your DNS cache is available at: How To Clear Your DNS Cache - cPanel Knowledge Base - cPanel Documentation Thank you.

  0
• 

  SethHD97

  • June 21, 2017 15:34

  Hello, Could you try clearing the browser and DNS cache on your computer to rule that out as the reason for the website resolving to the wrong IP address? Documentation on clearing your DNS cache is available at:

  0
• 

  cPanelMichael

  • June 21, 2017 15:36

  Hello, I'm glad to see that helped! Thanks for updating us with the outcome.

  0

Please sign in to leave a comment.