Backup doesn't seem to work

I've enabled backups on my server and configured a SFTP destination. The first run seems to be successful based on the logs: [2017-06-22 02:00:02 -0400] info [backup] Setting I/O priority to reduce system load: unknown: prio 0 [2017-06-22 02:00:02 -0400] info [backup] Hard Linking available on "/backup" [2017-06-22 02:00:02 -0400] info [backup] Starting full MySQL database backups /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: /var/lib/mysql/mysql.sock: socket ignored [2017-06-22 02:01:10 -0400] info [backup] Running dir & file backup with target : /backup/2017-06-22/system /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: /var/cpanel/dnsadmin/sock: socket ignored /usr/bin/gtar: Removing leading `/' from hard link targets /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names /usr/bin/gtar: Removing leading `/' from member names [2017-06-22 02:01:30 -0400] info [backup] Queuing transport of file: /backup/2017-06-22/system_files.tar [2017-06-22 02:01:37 -0400] info [backup] Queuing deletion of file: /backup/2017-06-22/system_files.tar [2017-06-22 02:01:37 -0400] info [backup] Running account backup with target : /backup/2017-06-22/accounts [2017-06-22 02:01:37 -0400] info [backup] Queuing prune operation for remote destination daily backups [2017-06-22 02:01:37 -0400] info [backup] Queuing transport reporter [2017-06-22 02:01:37 -0400] info [backup] Completed at Thu Jun 22 02:01:37 2017 [2017-06-22 02:01:37 -0400] info [backup] Final state is Backup::Success (0) [2017-06-22 02:01:37 -0400] info [backup] Sent Backup::Success notification.
However I don't see it on the destination server. There were also no notifications about the backup running.

Suhesh K S

June 23, 2017 11:18

Hello, Can you please check the transporter log for more details. /usr/local/cpanel/logs/cpbackup_transporter.log

cPanelMichael

June 23, 2017 12:50

Hello, Can you also confirm backups are enabled for the accounts in "WHM >> Backups >> Backup User Selection"? Thanks!

Erel

June 24, 2017 09:43

Thank you! Both answers were helpful. I've checked the transporter logs: [2017-06-24 02:01:42 -0400] info [cpbackup_transporter] Uploading system backup file /backup/2017-06-24/system_files.tar to Builder1 [2017-06-24 02:01:42 -0400] info [cpbackup_transporter] Validating destination path /2017-06-24 [2017-06-24 02:01:42 -0400] info [cpbackup_transporter] Making Path /2017-06-24 [2017-06-24 02:01:42 -0400] warn [cpbackup_transporter] Path creation failed: Couldn't create remote directory: Permission denied at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27. Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x148cdf0), "Path creation failed: Couldn't create remote directory: Perm"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 668 Cpanel::Backup::Queue::transport_backup::_validate_path(Cpanel::Backup::Queue::transport_backup=HASH(0x15974e8), Cpanel::Transport::Files::SFTP=HASH(0x20c1620), "/2017-06-24/system_files.tar",
There was a permission problem. I've set the destination folder. It will probably solve this issue.

Can you also confirm backups are enabled for the accounts in "WHM >> Backups >> Backup User Selection"?

I've now enabled it.

June 26, 2017 16:39

Hello, I'm glad to see the previous responses were helpful. Let us know if you require any additional assistance. Thank you.

Backup doesn't seem to work

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