Mail from only 1 account vanishes

WietseD

• June 21, 2017 06:11

Hello All, We have a strange problem with one of our mailboxes. If we send a mail from info@wit.. to info@wit.. the mail vanishes after af few seconds and seems untraceable. We can't find any errors or clues why this is happening. If we send the same mail from test@wit.. to info@wit.. the mail stays there. There are no mail rules as far we know and Spamassasin is disabled. All other mails are working as normal and do not vanish. Anyone who can point us in the right direction? cPanel version: WHM 56.0 b49 Thank you

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  cPanelMichael

  • June 21, 2017 12:14

  Hello, Do you notice any output to /var/log/exim_mainlog when reproducing the issue? Thank you.

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  WietseD

  • June 21, 2017 14:11

  Hello, Only the normal output you would expect: 2017-06-21 14:34:06 1dNepi-0002pK-7T <= info@wit***.nl H=(server01.wit***.com) [::1]:39387 P=esmtpa A=dovecot_login:info@wit***.nl S=631 id=ab51263c63a64149bd1c95defb4e18c@witj esverzendhuis.nl T="testing" for info@wit***.nl 2017-06-21 14:34:06 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1dNepi-0002pK-7T 2017-06-21 14:34:06 1dNepi-0002pK-7T => info R=virtual_user T=virtual_userdelivery 2017-06-21 14:34:06 1dNepi-0002pK-7T Completed 2017-06-21 14:34:06 SMTP connection from (server01.wit***.com) [::1]:39387 closed by QUIT I stays in the mail for max 30 seconds and than the mail is gone. Any ideas?

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  cPanelMichael

  • June 21, 2017 15:05

  I stays in the mail for max 30 seconds and than the mail is gone.

  
  Are you sure the email account isn't configured with POP3 on a desktop email client? Check /var/log/maillog to see if someone is checking that account via a POP3 email account (this downloads and removes the message from the server). Thank you.

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  WietseD

  • June 22, 2017 07:55

  Are you sure the email account isn't configured with POP3 on a desktop email client? Check /var/log/maillog to see if someone is checking that account via a POP3 email account (this downloads and removes the message from the server). Thank you.

  
  Thank you, not that we know of. We will look futher into this. Greetings

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