Can't customize EA4, stuck at loading packages

Islandhosting

• June 21, 2017 21:25

This was working fine, a day or two ago, not sure what changed in the meantime... If I go into EasyApache4 and try to customize the current profile it hangs at the Loading packages message. The error log on the server has this:
[2017-06-21 19:14:17 -0700] die [Internal Death while parsing [stdin] 13310] Wide character in syswrite at whostmgr/bin/xml-api.pl line 2962. at whostmgr/bin/xml-api.pl line 2962. whostmgr::bin::xml_api::__ANON__(__CPANEL_HIDDEN__...) called at whostmgr/bin/xml-api.pl line 3250 whostmgr::bin::xml_api::runapp("package_manager_get_package_info", HASH(0x56e3668), HASH(0x2f4b2c8), 0, CODE(0x5913f98)) called at whostmgr/bin/xml-api.pl line 3008 whostmgr::bin::xml_api::script(CODE(0x5913f98), "-json", "./package_manager_get_package_info") called at whostmgr/bin/xml-api.pl line 2962 Wide character in syswrite at whostmgr/bin/xml-api.pl line 2962.
I have done a "upcp --force", rebooted the machine, yum clean and update, nothing seems to fix it. This machine is Cloudlinux 6.9 running WHM 64.0 build 24 Any ideas?

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  cPanelMichael

  • June 22, 2017 13:58

  [2017-06-21 19:14:17 -0700] die [Internal Death while parsing [stdin] 13310] Wide character in syswrite at whostmgr/bin/xml-api.pl line 2962.

  
  Hello, As I understand, this should have been resolved per the discussion on the following thread: SOLVED - [case EA-6287] EasyApache 4 UI fails to load with UTF-8 error - The subprocess error Could you verify that you have ran "yum clean all" and "yum update" on this system, and also that you updated the available packages when running the "yum update" command? If so, another case in cPanel version 64.0.27 may also help: Fixed case CPANEL-13212: Ensure API calls output unicode data properly. You'd need to temporarily switch to the "Current" build tier to update to version 64.0.27. Thank you.

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  Islandhosting

  • June 22, 2017 15:00

  Thanks for the reply. Yes, as noted I did do a "yum clean" and "yum update". I will try the current build (now 64.0.29) and see if that helps.

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  Islandhosting

  • June 22, 2017 19:28

  Upgrading to 64.0.29 fixed it, thanks for the suggestion.

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  cPanelMichael

  • June 22, 2017 19:36

  Hello, I'm happy to see that helped. Remember to switch back your previous release tier in your cPanel update settings to avoid an unexpected update to cPanel 66 once it hits the Current build tier. Thank you.

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