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AutoSSL for proxy subdomains when root domain exists elsewhere

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3 comments

  • cPanelMichael
    Hello, As I understand, the AutoSSL feature should still issue a certificate for the proxy subdomains when the parent domain name resolves to an IP outside of the server. Do you already have an existing SSL certificate installed on the domain name on the cPanel server, even though it resolves elsewhere? Thank you.
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  • Jcats
    There was an SSL so I removed it completely and am running AutoSSL, now getting:
    10:42:30 PM The system will attempt to renew SSL certificates for the following websites: 10:42:30 PM domain.com (webmail.domain.com) 10:42:35 PM WARN (XID dsh7r9) The system failed to install an SSL certificate onto the website "domain.com" because of the following error: The certificate does not support the domain "domain.com". It supports this domain: webmail.domain.com. 10:42:35 PM The system has completed the AutoSSL check for "domain".
    No certificate has been created.
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  • cPanelMichael
    :42:30 PM The system will attempt to renew SSL certificates for the following websites: 10:42:30 PM domain.com (webmail.domain.com) 10:42:35 PM WARN (XID dsh7r9) The system failed to install an SSL certificate onto the website "domain.com" because of the following error: The certificate does not support the domain "domain.com". It supports this domain: webmail.domain.com. 10:42:35 PM The system has completed the AutoSSL check for "domain".

    Hello, Internal case CPANEL-13308 is open to address an issue where SSL certificates that are issued for the proxy subdomains (but don't contain the main domain) will not install on the server in WHM/cPanel. As far as manually installing the certificate for the proxy subdomain via the cPanel and WHM user interfaces, the following resolution in cPanel 64.0.27 should allow you to do this: Fixed case CPANEL-13363: Make SSL install UIs handle mail and proxy subdomains. Thank you.
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