autoresponder send error message
Hello,
Since this morning (we have installed multiple cpanels for more than 4 months), we have a cPanel that all email accounts with an autoresponder associated (active or inactive) have the following behaviour:
When someone send an email to these accounts, cpanel user receive the email but the sender receive an error message like below:
We look for a solution, and all looks ok (exim configuration, msfe configuration, php configuration,...). We checked permissions with another cPanel that works correctly and all are ok. What I forget to check? Any idea? Why it happened? We opened a ticket to cpanel support: 8639563 Thank you!
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This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
pipe to |/usr/local/cpanel/bin/autorespond xxxx@receiver.tld /home/receiver/.autorespond
generated by xxxx@receiver.tld
The following text was generated during the delivery attempt:
------ pipe to |/usr/local/cpanel/bin/autorespond xxxx@receiver.tld /home/receiver/.autorespond
generated by xxxx@receiver.tld ------
[2017-06-23 13:45:59 +0200] warn [autorespond] mkdir /.cpanel failed: Permission denied at /usr/local/cpanel/Cpanel/Debug.pm line 30, line 56.
Cpanel::Debug::log_warn("mkdir /.cpanel failed: Permission denied") called at /usr/local/cpanel/Cpanel/SafeDir/MK.pm line 124
Cpanel::SafeDir::MK::safemkdir("/.cpanel/mailloopprotect", 0700) called at /usr/local/cpanel/Cpanel/MailLoopProtect.pm line 30
Cpanel::MailLoopProtect::create_delivery_event(" ", "xxxx\@receiver.tld", 6, 28800) called at bin/autorespond.pl line 160
[2017-06-23 13:45:59 +0200] warn [autorespond] Could not create dir "/.cpanel/mailloopprotect" at /usr/local/cpanel/Cpanel/MailLoopProtect.pm line 32, line 56.
Cpanel::MailLoopProtect::create_delivery_event(" ", "xxxx\@receiver.tld", 6, 28800) called at bin/autorespond.pl line 160
/usr/bin/whoami: cannot find name for user ID 1060
You are not authorized to run this command
Action: failed
Final-Recipient: rfc822;|/usr/local/cpanel/bin/autorespond xxxx@receiver.tld /home/receiver/.autorespond
Status: 5.0.0
---------- ----------
From:
To: xxxx@receiver.tld
Cc:
Bcc:
Date: Fri, 23 Jun 2017 13:45:15 +0200
Subject: test001
test
------------
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We look for a solution, and all looks ok (exim configuration, msfe configuration, php configuration,...). We checked permissions with another cPanel that works correctly and all are ok. What I forget to check? Any idea? Why it happened? We opened a ticket to cpanel support: 8639563 Thank you!
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We opened a ticket to cpanel support: 8639563
Hello, I'll monitor the progress of the support ticket and update this thread with the outcome. Thank you.0 -
We've ran into the exact same issue this morning please can you update how to fix. 0 -
We've ran into the exact same issue this morning please can you update how to fix.
Is the affected server using CloudLinux with CageFS? If so, does the issue continue after running the "cagefsctl --update" command? Thank you.0
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