Emails not being received ?
Have been receiving emails successfully for about 16 years, with no issues, all the various email addresses have their own autoresponders, there's also a catchall default email account for other emails. All worked great, then I think about April this year, I found that emails sent to us were not being received by us? On checking with the hosts, they said that there needed to be a forwarder for the emails to be received. Have now done this, and the emails are now being received by us. Question is this, I never used forwarders before for this to work, so why now??
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On checking with the hosts, they said that there needed to be a forwarder for the emails to be received.
Did they give you a reason for this?0 -
They just say that if you have an autoresponder, then you must also have a forwarder, otherwise, you won't receive any emails??!!?? 0 -
More details needed I think. I send you an email, and get an auto responder from you. That means your server got my email and responded. What's the forwarder for, where does it come into play? 0 -
More details needed I think. I send you an email, and get an auto responder from you. That means your server got my email and responded. What's the forwarder for, where does it come into play?
Thank you - this is their response: The forwarder is to receive a copy of an email sent to an account, if that account us currently not accessible. If you set forwarder and autoresponder for an email account. If you sent a mail to that email account, you will receive and autorespond and your mail will be forwarded to the already set mail ID.0 -
I'm not sure I understand that response. From the docs: Autoresponders - Documentation - cPanel Documentation When you activate an autoresponder, the system still delivers messages to the inbox as usual. 0 -
Thank you, have emailed that to them and waiting for their response. 0 -
Response just received: Yes as said in "When you activate an autoresponder, the system still delivers messages to the inbox as usual." But in the case of the particular domain there is only default mail account or catchall set for the account. 0 -
That sounds a bit different than your original post: Have been receiving emails successfully for about 16 years, with no issues, all the various email addresses have their own autoresponders, there's also a catchall default email account for other emails.
So you have no actual email accounts, or you do?0 -
It's never been any different, but anyways, there's a default / catchall email account, so why would a forwarder be needed? 0 -
I don't understand your response. Do you have any actual email accounts set up, or are you permitting all mail to go to the catch all? 0 -
Sorry, I thought it was clear - there's *just* one default / catchall email account. 0 -
It's not. As I quoted above, you mention all the various email addresses. If you don't want to have, for example, an actual email address for just paypal emails, you might create a forwarder: paypal@example.com. example.com being your domain of course. But that forwarder needs to send the paypal@examplecom to an actual email address. Permitting any and all emails like, you@example.com, me@example.com, them@example.com is a bad idea. More so if you're forwarding all those emails to some other email address. Spam is not scanned this way, it's simply forwarded. And you've got auto responders setup to reply to them all? Yikes. 0 -
Yep, as clearly mentioned, I thought it was clear! Okay, let's move on a little, forgetting all about spam issues, I've been involved with domain hosting for 16 years, so that part is all under control. Just to clarify, are you saying that if you have just one default / catchall email account, and autoresponders - that you can't then receive any emails unless you have a forwarder?? 0 -
Hi _Chris_ Can you check the following please: In the EMAIL section of your cPanel go to 'Default Address' Click on 'Advanced options' Check that you have the Forward to your system account "accountname" as the checked (radio button) option. Everything I read in the manual and I see no mention of anything else you need to do in the 0 -
Thank you very much for that helpful friendly post. Your last comment was particularly interesting, as in the tweak settings, it was set to fail. I have now set it to go to system account, I then got the message: Updating your system to reflect any changes... Updating "Initial default/catch-all forwarder destination" from "Fail" to "System account". "Initial default/catch-all forwarder destination" was updated. Done. However, on testing to one of our email addresses, where the autoresponder is, they are still not being received?? 0 -
Chris, remember that the Tweak Settings will only affect newly created accounts, and you may need to revise the settings in both the default address and the forwarder for the domain/account that is not working, since they have already been set up 0 -
Have looked at those for existing accounts, and still have the same problems! :-( 0 -
Hi Chris. I'm so sorry you are not getting any resolution for this. Although I think I understand what it is you are trying to achieve, it would seem to me to be such an unusual setup, that I have no idea what could have changed to suddenly provoke the issues you are experiencing. Perhaps one of the cPanel developers can shed some light on the problem. I apologies profusely if I have wasted any of your time, and for not having the knowledge to be able to help you further 0 -
Hi Chris. I'm so sorry you are not getting any resolution for this. Although I think I understand what it is you are trying to achieve, it would seem to me to be such an unusual setup, that I have no idea what could have changed to suddenly provoke the issues you are experiencing. Perhaps one of the cPanel developers can shed some light on the problem. I apologies profusely if I have wasted any of your time, and for not having the knowledge to be able to help you further
No problem at all mate, you tried as much as you could to help in a friendly way, and that's fine by me. Hopefully, one of the developers here will step in.0 -
Yep, as clearly mentioned, I thought it was clear! Okay, let's move on a little, forgetting all about spam issues, I've been involved with domain hosting for 16 years, so that part is all under control. Just to clarify, are you saying that if you have just one default / catchall email account, and autoresponders - that you can't then receive any emails unless you have a forwarder??
The catchall you mention is not an actual email account.0 -
The catchall you mention is not an actual email account.
Correct, and is a catchall for all unroutable emails.0 -
The thing I find totally strange, is that for 16 years, using just a catchall default email account, with an autoresponder and without any forwarders, the emails have come through with no issues whatsoever, then, all of a sudden, in April this year, if I didn't setup a forwarder, then I wouldn't receive any emails?!? 0 -
for 16 years, using just a catchall default email account, with an autoresponder
Whats the auto responder for exactly?0 -
Whats the auto responder for exactly?
As normal, just to confirm receipt of the email.0 -
So, for 16 years all unroutable email coming at your domain name have been being auto responded to?? 0 -
Nope, that wouldn't make any sense. The AR's are only relative to specified email addresses. 0 -
Indeed. But you don't have any actual email accounts. for 16 years, using just a catchall default email account
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Correct, but there's the default catchall. 0 -
It's a linux system account, it's not a proper email address. 0 -
Correct, but it is a catchall for all unroutable emails. 0
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