Emails not being received ?

_Chris_

• June 26, 2017 03:21

Have been receiving emails successfully for about 16 years, with no issues, all the various email addresses have their own autoresponders, there's also a catchall default email account for other emails. All worked great, then I think about April this year, I found that emails sent to us were not being received by us? On checking with the hosts, they said that there needed to be a forwarder for the emails to be received. Have now done this, and the emails are now being received by us. Question is this, I never used forwarders before for this to work, so why now??

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  cPanelMichael

  • June 28, 2017 15:48

  Hi Chris, Could you send a test message to one of the affected email accounts and let us know the output from /var/log/exim_mainlog when the message is not properly delivered? Here is an example of a command you can use:
  exigrep user@domain.tld /var/log/exim_mainlog
  Ensure to post the output from the command related to the test message, as opposed to the entire output from the command. Also, ensure to replace real domain names and IP addresses with examples. Additionally, please also paste the output from the following command, ensuring to replace the real domain names and usernames with examples:
  cat /etc/valiases/$domain.tld
  Replace "$domain.tld" with the actual domain name. Thanks!

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  _Chris_

  • June 28, 2017 16:14

  Thank you very much Michael. Before I pull any more of my hair out, could you please confirm, whether the below, is what is supposed to happen? : When I have no autoresponder and no forwarder, the emails come through fine. When I have no autoresponder, and have the forwarder, the emails come through fine. When I enable the autoresponder and forwarder, the emails come through fine. When I enable the autoresponder and have no forwarder, the emails don't come through fine??? There is just the one default / catchall, as on the attached.

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  cPanelMichael

  • June 28, 2017 16:38

  When I enable the autoresponder and have no forwarder, the emails don't come through fine???

  
  This topic was recently brought up in internal case CPANEL-12732, and our developers confirmed this behavior is by design. The outcome of the case was to better clarify this behavior by adding the note (referenced earlier in this thread) in the "cPanel >> Autoresponders" interface: If you do not create a forwarder or email account with the same address as each autoresponder, mail sent to the autoresponder will only be handled by the autoresponder before it is discarded.
  As far as previous behavior, is it possible you were using an email filter to forward the messages at some point? While forwarders are generally created with the "Forwarders" option in cPanel, it's also possible to forward email through email filter rules. Thank you.

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