Email forwarder works, but also generates a bounce

IconKate

• June 28, 2017 20:10

Customer has changed their business name, and registered a new domain. I have setup the new domain as a new account on our cpanel/whm server. Setup user@newdomain emails, created forwarders from user@olddomain to user@newdomain, deleted user@olddomain mailboxes. If I send mail to user@olddomain, its recieved at the user@newdomain mailbox, but I also get a bounce message saying user@olddomain doesn't exist.

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  Infopro

  • June 29, 2017 01:27

  Just for fun, delete the forwarder and then recreate it.

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  IconKate

  • June 29, 2017 01:29

  yeah, tried that. also deleted it, restarted the server, then recreated it.

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  Infopro

  • June 29, 2017 01:34

  Rarely should you need to restart your server. olddomain still there, correct?

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  IconKate

  • June 29, 2017 01:36

  not really, but it had to go offline for a ups fix. both domains are still active.

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  Infopro

  • June 29, 2017 02:07

  Try creating some other email forwarder on olddomain, does that work as expected?

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  IconKate

  • June 29, 2017 23:24

  This issue seems to have resolved itself overnight. *shrug*

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  Infopro

  • June 29, 2017 23:36

  Thank you for updating your thread. :)

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