WHMCS cron job not working error - jailshell/5: command not found

andysag

• July 01, 2017 11:47

Hello, I am having trouble getting a cron job to work. It is the only one I am using and it is the one to run the automated settings in WHMCS (process invoices, etc). I am getting this message emailed to me every time the cron tries to run. /usr/local/cpanel/bin/jailshell: 5: command not found It used to work but now I think it has been updated or something and it isn't working now. I am getting a cron status error in WHMCS. I am with Inmotion hosting and they won't help because they say they don't support WHMCS and have told me to get support from WHMCS directly. The trouble is I am getting WHMCS through Inmotion so I can't get support from the WHMCS site at all as I am not registered as a user with them. Inmotion told me I should be able to use my username and password that I use to login to WHMCS but it just doesn't work, my email isn't registered with WHMCS at all! The last time this cron job was completed was 02/04/2017. Maybe I have done something to make it not work but I can't think of what it may be. Looking for any clues at all as to where I should look to fix this problem please.

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  Infopro

  • July 01, 2017 17:00

  Which one of these crons are you speaking of? Crons - WHMCS Documentation

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  andysag

  • July 01, 2017 17:01

  Which one of these crons are you speaking of? Crons - WHMCS Documentation

  
  It is the cron.php

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  Infopro

  • July 01, 2017 17:11

  If you've double checked your cron settings in your cPanel for this and they are correct, you'll need to speak with your Hosting Provider about this.

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  rpvw

  • July 01, 2017 17:30

  You might find this thread helpful: some cPanel update added jailshell to my crontabs

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