AutoSSL Failure for Hostname

Gareth-AWD

• July 07, 2017 03:00

I'm trying to renew my hostname SSL but basically it says this: [WARN] The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID wx2atr) The system queried for a temporary file at ", but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist. Really annoying me now and I can't work out a way. I've tried to create a .htaccess in the htdocs folder to allow for .txt files but it doesn't seem to obey it.

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  Dent

  • July 07, 2017 11:01

  Is the file 35485B5BB09C4CED28A80EF43E8D124X.txt in the root of your domain? It should be.

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  Gareth-AWD

  • July 07, 2017 12:20

  Yes, it's in the ht docs folder, the hostname doesnn't have a main account as it's the server hostname.

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  cPanelMichael

  • July 07, 2017 15:22

  Hello, Could you let us know the version of cPanel installed on this server? EX:
  cat /usr/local/cpanel/version
  Also, please run the following commands and let us know the result:
  /scripts/whoowns $domain.tld curl -vvv http://hostname.domain.tld/$DCVFILE.txt
  Replace "$domain.tld" with the parent domain name the server's hostname is associated with. Thank you.

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  Gareth-AWD

  • July 09, 2017 14:18

  It returns a 404 error page. I can access any .html file that I upload to the folder, just not .txt files.

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  cPanelMichael

  • July 10, 2017 18:26

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.

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  constantine

  • October 07, 2017 16:15

  I have same problem for running auto-ssl for hostname.

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  cPanelMichael

  • October 10, 2017 15:25

  I have same problem for running auto-ssl for hostname.

  
  Can you confirm that your server's hostname is properly resolving to the server's main IP address? Thank you.

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