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Problem with website

Glossy
Hi everyone. My name is Glossy. We use cPanel and obviously WHMCS. Recently we had a community that we host contact us and we are unsure of why this issue is occurring however, in the screenshots below everything has been setup correctly. - Removed - The website this issue is occurring on is - Removed - Thanks in advance for all the help.

Comments

26 comments

Date Votes
  • Infopro
    Please do not link to images, or your website. Explain in more details what the problem is you're having here.
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  • Glossy
    Can I at least post the images? Alright, whatever. So apparently I can't post images here... so basically the database is setup and it's installed correctly and everything but whenever I click on the URL's that were preset from the website install it puts cgi-sys in the URL and it should not be doing that.
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  • Infopro
    You are able to attach images to your posts.
    whenever I click on the URL's that were preset from the website install it puts cgi-sys

    This sounds like a configuration issue with the website software.
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  • Glossy
    You are able to attach images to your posts. This sounds like a configuration issue with the website software.

    I have been in contact with the software creator. He said that apparently our webservers don't have __DIR__ php function correctly however we run IPS Community Suite 4 and that works fine. The previous version of gBan web application worked. It is just the 3.2.0 update that we're having an issue with
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  • Infopro
    None of the images you linked to are of any value to help with your issue here. No need to re-post those.
    He said that apparently our webservers don't have __DIR__ php function correctly

    You might want to speak with your Hosting Provider about this. Your forums profile lists you as Website Owner, you wouldn't have any access to PHP options for the server as a Website Owner.
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  • Glossy
    None of the images you linked to are of any value to help with your issue here. No need to re-post those. You might want to speak with your Hosting Provider about this. Your forums profile lists you as Website Owner, you wouldn't have any access to PHP options for the server as a Website Owner.

    I work for a server hosting company, we use WHMCS and stuff, I own a website but my actual job was not listed. I am a Support Agent. Could you help me further on a private conversation please? I can provide screenshots etc there
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  • Infopro
    I've just taken a closer look at your website, and note the links on the bans page in footer. Those links I assume, are created in the admin area for that page, or the config file for the software itself. This isn't an issue with your cPanel though.
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  • Glossy
    I've just taken a closer look at your website, and note the links on the bans page in footer. Those links I assume, are created in the admin area for that page, or the config file for the software itself. This isn't an issue with your cPanel though.

    Would you like me to send you the web application files? It isn't hard coded however it used to be when it worked.
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  • Infopro
    Could you help me further on a private conversation please?

    No need. You should check your settings a bit closer. Something somewhere, and for that bans list page only, is a setting for URLs that needs modified. Your forums links all work fine, your discord and other links work fine.
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  • Glossy
    No need. You should check your settings a bit closer. Something somewhere, and for that bans list page only, is a setting for URLs that needs modified. Your forums links all work fine, your discord and other links work fine.

    I know which is why I'm getting confused. I didn't obviously make the website or anything but I'm not too sure what I am looking for in the code. Because on the previous version which was 3.1.0 it was hard coded so all worked fine. I just don't get why it's adding cgi-sys to the URL
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  • Infopro
    I know the links for this site has some place that they can be edited, a config file or settings page, as on the bans page, in footer where it says copyright, there's a link, and that link has a typo, it does not work. The URL is missing a, : in the http:// So there's somewhere to edit settings, you should recheck those.
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  • Infopro
    I just don't get why it's adding cgi-sys to the URL

    That's the exact question to ask the developer of the script I suppose.
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  • Glossy
    I know the links has some place that they can be edited, a config file or settings page, as on the bans page, in footer where it says copyright, there's a link, and that link has a typo, it does not work. The URL is missing a, : in the http:// So there's somewhere to edit settings, you should recheck those.

    I'm going to re-install the website to make sure the installation was correct.
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  • Glossy
    That's the exact question to ask the developer of the script I suppose.

    The creator said that it's not his problem because apparently it works fine for anyone else.
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  • Infopro
    Once configured properly, I'm sure. You should recheck your settings, or reinstall it from the top and watch closely for the configuration options during setup.
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  • Glossy
    Once configured properly, I'm sure. You should recheck your settings, or reinstall it from the top and watch closely for the configuration options during setup.

    I have tried the re-install many of times even with new databases and users and everything. I have an error_log file and it's throwing out this - [15-Jul-2017 00:02:09 UTC] PHP Fatal error: Uncaught Error: Call to a member function fetch_assoc() on null in /home/wolvesve/public_html/bans/includes/session.php:5 Stack trace: #0 /home/wolvesve/public_html/bans/index.php(12): include() #1 {main} thrown in /home/wolvesve/public_html/bans/includes/session.php on line 5 [15-Jul-2017 00:02:40 UTC] PHP Warning: require_once(/home/wolvesve/public_html/bans/includes/../lang/lang_.php): failed to open stream: No such file or directory in /home/wolvesve/public_html/bans/includes/lang.php on line 5 [15-Jul-2017 00:02:40 UTC] PHP Fatal error: require_once(): Failed opening required '/home/wolvesve/public_html/bans/includes/../lang/lang_.php' (include_path='.:/opt/cpanel/ea-php70/root/usr/share/pear') in /home/wolvesve/public_html/bans/includes/lang.php on line 5
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  • Infopro
    Well, you should expect errors, it's not installed, or configured properly. I've located the page where this script is offered for sale and has instructions on installing it. Item #3 for installation says this: 1. Edit the configs as required So, I think you should find those configs and check to see if there's a base URL option or something similar. Once on that bans page, if you look at source for the page ALL links are showing with cgi-sys in URL. That tells us there's a default, base URL being called from somewhere in the configuration.
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  • Glossy
    Well, you should expect errors, it's not installed, or configured properly. I've located the page where this script is offered for sale and has instructions on installing it. Item #3 for installation says this: 1. Edit the configs as required So, I think you should find those configs and check to see if there's a base URL option or something similar. Once on that bans page, if you look at source for the page ALL links are showing with cgi-sys in URL. That tells us there's a default, base URL being called from somewhere in the configuration.

    I know it's all installed correctly on my end. It's the way the software was made clearly. I am getting console errors in F12 as well, take a look - - Removed -
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  • Infopro
    Looks at his (the authors) demo bans site, there is no cgi-sys in his URLs.
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  • Glossy
    Looks at his (the authors) demo bans site, there is no cgi-sys in his URLs.

    I know there isn't which is why I am getting concerned because I even downloaded it fresh and sent it over to a mate of mine to install and he gets the same issue as well
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  • Infopro
    I know it's all installed correctly on my end. It's the way the software was made clearly. I am getting console errors in F12 as well, take a look - - Removed -

    I've already seen the images, no need to repost. Check the config file. If it was installed properly, you wouldn't be here asking about this. ;)
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  • Glossy
    I've already seen the images, no need to repost. Check the config file. If it was installed properly, you wouldn't be here asking about this. ;)

    Ahah, the config.php only contains of the database information needed for the install
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  • Glossy
    I've already seen the images, no need to repost. Check the config file. If it was installed properly, you wouldn't be here asking about this. ;)

    Tried forcing the php version and re-installed. Still not working, however if we force the links, it works.
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  • Infopro
    however if we force the links, it works.

    If by this you mean, removing the cgi-sys/ from the URL the page still works, I know, I checked that. That's why I think you've got this configured incorrectly somehow. Surely you should be able to ask the author of the script where the base URL is modified.
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  • Glossy
    If by this you mean, removing the cgi-sys/ from the URL the page still works, I know, I checked that. That's why I think you've got this configured incorrectly somehow. Surely you should be able to ask the author of the script where the base URL is modified.

    I did and it's in the footer.php and header.php for the URL's. I am trying to backtrack all the files codes for it from the previous version.
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  • Infopro
    The base URL wouldn't be in a file I don't think. It would have been added to the database during the setup. Or in a config.php or an includes.php, or something. Guessing of course, no clue how the script works.
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