Hostname in cPanel on godaddy

mophilly

• July 17, 2017 10:53

This is our first attempt at using cPanel. Just asking the right question seems to be the question at the moment. I think we are not understanding the relationship of the email account domain entry and the DNS zone records we have set up at GoDaddy. I plan to ask GoDaddy but I suspect their first suggestion will be to RTFM for cPanel. We set up GoDaddy hosting and a "workspace email" account some months ago. Web site and email worked fine using the tld, for this note "mydomain.com". The email account name is "manager@mydomain.com". Recently, we changed to a VPS with cPanel and ran into a problem with email services. We set up cPanel user account for our web admin, "ouradmin". The default mail server was a GoDaddy name, sXXX-YYY-ZZZ.secureserver.net. Email send to "ouradmin@sXXX-YYY-ZZZ.secureserver.net" would be bounced on an unknown domain error. We read and tried a couple of things, including adding google resolvers to the config. What seemed to work was creating new sub-domain, e.g. a new CNAME, "sub.mydomain.com", in the zone record pointing to the A record and entered "sub.mydomain.com" into the cPanel config. At first, that seemed to set things right as email began to come through in the normal fashion. Now I see two problems that may be just "other side" of the prior one. First, we get a bounce error on the "workspace" email account. An email is sent to "manager@sub.mydomain.com" and "manager" is not defined in the cPanel accounts config. Second, we are getting "no configured DNS resolvers" errors on "sub.mydomain.com". I would be most grateful for links to explanations and/or suggestions to set this right.

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  cPanelMichael

  • July 17, 2017 19:27

  Hello, Could you let us know the full steps you are taking to reproduce the error message? Thank you.

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  AndrewEDWalker

  • July 18, 2017 21:50

  Michael-- The problem has changed in terms of the bounce we receive. It is now: Remote Server returned '< #5.0.0>' This comes only from automated Wordpress emails sent to manager@mydomain.com. The manager can still receive regular (non-Wordpress automated) emails at this address. My first thought is to create a user for manager in cPanel. My concern is that manager@mydomain.com is separately hosted, and I don't want to create a conflict with that. Any help would be appreciated.

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  mophilly

  • July 20, 2017 14:16

  Further on this issue. We changed the domain in the cPanel account email information to email.mydomain.com. Overnight, a new user registered and that spawned an email to the site owner. No bounce message although I did see a "no configured DNS resolvers" warning from cPanel. I would like to think we are closing in on a resolution.

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  cPanelMichael

  • July 20, 2017 14:59

  Hello, Since you mentioned using GoDaddy, you may find the following GoDaddy support forums URL helpful: Solved: PHP mail() not sending - GoDaddy Community Thank you.

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