Problem connecting to CalDAV

exekutive

• July 18, 2017 19:39

I'm using the provided Calendar app on my Mac to sync up to my hosted calendar via CalDAV, but I'm getting an exclamation mark icon next to the calendar name. When clicked, I get a dialog saying "The server responded with an error. The request for account xxxxxx failed. The server responded with "500" to operation CalDAVAddCalendarQueueableOperation. I set up the account per the documentation. Server path is /rpc/principals/userxxxxxx port 2080 In preferences, I have the "Use SSL" box ticked. "Use Kerberos v5 for authentication" is unticked.

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  cPanelMichael

  • July 19, 2017 15:08

  Hello, Do you notice any output to the /usr/local/cpanel/logs/cpdavd_error_log file when attempting to make the connection? Additionally, could you try opening the Horde webmail client for the corresponding email account, creating the calendar in Horde, and then reloading the Calendar application on your Mac to see if that fixes the issue? Thank you.

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  exekutive

  • July 20, 2017 03:01

  I don't have shell access and I don't see the usr directory in file manager.

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  cPanelMichael

  • July 20, 2017 16:06

  Hello, That's actually not something you can check without root access to the system. Were you able to try the instructions related to Horde from my last response? Thank you.

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  exekutive

  • July 22, 2017 20:38

  I tried creating another calendar in Horde, but the error remains. But the error is for the entire account, not just one calendar. I searched my console for anything with "com.apple.calendar" and here's the output.

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  exekutive

  • July 23, 2017 19:55

  I think I fixed it. I removed the account from my computer, and deleted the ~/Library/Calendars directory, which contained caches and other things. I re-added the account, and it seems to be synchronizing without error now. While adding the account, the Calendar app behaves very strangely. The calendar account doesn't show up, and it clears configuration fields after you fill them, so it took many attempts. It might have been rebuilding in the background though, so it's best to just let it simmer a while, or try disabling/enabling the account a few times, or relaunching. Would be nice if there were some kind of progress indicator.

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  cPanelMichael

  • July 25, 2017 13:53

  Hello, Note that we do have an internal case open (CPANEL-7505) to track reports of this issue. I'll monitor the case and update this thread with new information as it becomes available. Thank you.

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  exekutive

  • July 29, 2017 04:14

  The error is back again today.

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  cPanelMichael

  • July 31, 2017 15:54

  The error is back again today.

  
  If you create the new calendar in Horde, and then reload the Calendar application, does the issue persist? Thank you.

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  exekutive

  • August 11, 2017 21:14

  I think I got the error after either duplicating an event, or set up a recurring one. After I deleted the offending event, the error went away. I just avoid duplicating events, and I haven't had the error since.

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