Email accounts error migrating from plesk

Juan Lopez

• July 19, 2017 03:09

Hello When i try to import account from plesk with transfer tool, email accounts are created but messages are not transferred. All other data is imported perfectly (files, databases, subdomains...) In the log, y see this advice for each email account in the domain: Unable to map /var/qmail/mailnames/'domain_name'/'email_account'/Maildir into cpmove-'domain_name'/homedir/mail/'domain_name'/'email_account': No such file or directory at /tmp/.perl-ppk-Xn9VHY/lib/Filesys/POSIX/Error.pm line 48 Xn9VHY is a random code that changes for each import This happens with all domains What can i do? Thanks

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  cPanelMichael

  • July 19, 2017 18:37

  Hello Juan, This can happen if the Plesk server is configured with a non-standard mailname path. You can verify this by running the following command:
  grep mailnames /etc/psa/psa.conf
  The standard path is:
  /var/qmail/mailnames
  Alternate paths such as "/opt/qmail/mailnames" will prevent email data from copying over during the transfer. The workaround is to setup a bind mount on the Plesk server from the custom path to the standard one with a command such as:
  mount --bind /opt/qmail/mailnames /var/qmail/mailnames
  You can then re-transfer the account to ensure the email data is copied over. Note that internal case CPANEL-12428 is open ensure this type of configuration is detected before initiating the transfer. Additionally, feel free to open a support ticket using the link in my signature if you need any help with this migration. Thank you.

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  Juan Lopez

  • July 20, 2017 08:16

  Thanks. I opened a support ticket and they solved the problem. It was a problem with path and symlinks Thanks

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