Backup causing high loads

Monto

• July 22, 2017 17:24

Hello, My server uses cpanel 64. When cpanel backups run load levels rise and websites become unresponsive. My server provider put in a ticket to cpanel a bit more than a month ago. The problem appears to be that the ionice settings in TweakSettings/System are not respected, at least for the backup. So the backup hammers at top priority. cpanel advised: I have filed an internal case (CPANEL-13739) regarding this issue. I do not have an ETA as to when a patch for this issue will be released but you can follow our change logs (Change Logs - Change Logs - cPanel Documentation to determine the version of cPanel that this issue has been resolved in. In the meantime, as a workaround for this issue, I found that you can manually set the ionice value of the running backup process with a command similar to the following: ===== ionice -n $IONICE_VALUE -p $PID ===== where $IONICE_VALUE is an integer between 0-7 and $PID is the process ID of the running backup. ----------------------------- This may work, but then it no longer an unattended backup. I have been watching the change logs but case 13739 hasn't got a mention, and the problem persists. Is there any ETA on this case?

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  cPanelKenneth

  • July 24, 2017 12:06

  Hi, CPANEL-13739 was a duplicate of CPANEL-13196, which is fixed in cPanel & WHM version 66. That version is available in our EDGE tier and will make its way to the CURRENT tier shortly.

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  Monto

  • July 24, 2017 21:09

  Great news, thanks for that.

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