Transport ends before backup completes

Tarl

• July 23, 2017 15:53

Hi, I have scheduled backups which transports to Amazon S3 and it works flawlessly most times. However, this morning I got the backup transport failure email and on checking the transport log, I discovered that the transport queue was finished while cpanel was still backing up a moderately large account (cpanel size - 72GB, compressed size - 49GB). I'm hoping there will be a way to prevent this in future where the transporter checks for running backup processes before quitting. Regards.

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  cPanelMichael

  • July 24, 2017 16:07

  Hello, The transport process should only occur after the backup archive has generated. Could you open a support ticket using the link in my signature so we can take a closer look at what happened on this system? Thank you.

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  Tarl

  • July 24, 2017 16:21

  That was a server wide backup and transfer job. 110 cpanel accounts had already been backed up and transported to Amazon S3, I believe the 111th account was taking a long time (cpanel size - 72GB, compressed size - 49GB) and the transporter finished processing the current queue before the next archive was generated. Hence the quit. Do you still require that I open the ticket? Regards.

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  cPanelMichael

  • July 25, 2017 13:59

  Hello, Yes, could you still open a support ticket so we can take a closer look to see why the backup transport stopped working before an archive for each account was generated? Thank you.

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  Tarl

  • July 25, 2017 14:38

  Hi Michael, A support ticket has been created detailing the issue. Support Request ID is: 8743551 Regards.

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  Tarl

  • August 01, 2017 12:58

  UPDATE: After troubleshooting by cPanel support staff and carefully examining the backup transfer process to Amazon S3, (and a subsequent successful backup and upload) it does seem to have just been a concurrent connection issue rather than any problem with the cpanel upload process.

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