CNAME Record not Resolving

Manda

• July 25, 2017 01:14

I created 3 CNAME records using records supplied by Amazon. I first entered them using Edit DNS Zone. After a week and not resolved I reentered them using the account level Zone Editor. Came out the same when I checked in the Root level Edit DNS Zones. The only CNAME record that shows up in MXTool Box is the generic www. All other DNS items resolve fine. I have 78 accounts on the 12cpu VPS and the only issue is CNAME records. I also checked using Global DNS Propagation. Seems to be server level not account level. I do have CloudLinux and everything is working great. Read about what seemed to be an identical case posted in June 2014 "CNAME Records Not Resolving since server migration"

• 

  cPanelMichael

  • July 25, 2017 16:12

  Hello, Did you check to confirm the domain name uses name servers associated with IP addresses added to the cPanel server? You can use a website such as Intodns.com to verify this. Thank you.

  0
• 

  Manda

  • July 26, 2017 00:59

  Hello, Did you check to confirm the domain name uses name servers associated with IP addresses added to the cPanel server? You can use a website such as Intodns.com to verify this. Thank you.

  
  I usedGlobal DNS and also Intodns.com. They both say everything is ok. Just the CNAME records that are entered do not show. the standard www. CNAME does

  0
• 

  cPanelMichael

  • July 26, 2017 16:58

  Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look at the zone to see if the entries are setup properly. Thank you.

  0

Please sign in to leave a comment.