My domain is not working

mabf

• July 24, 2017 12:22

Hello everyone, i have a problem with WHM and cpanel or at least that i know, i have a reseller and when i create an account with a domain name and a basic hosting plan, my domain is not working its only working with the ip, i dont know how to make this work, thank you

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  Jcats

  • July 24, 2017 17:36

  Definitely a question for your web host, but make sure the new domains name servers are updated on the domain otherwise the domain has no idea where to point DNS to.

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  cPanelMichael

  • July 24, 2017 18:06

  Hello, Check to ensure you have set the name servers for the domain name at it's domain registrar to the ones provided to you by your hosting provider. Thanks!

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  mabf

  • July 24, 2017 18:26

  I have already put the defaults DNS on WHM, but when i try to use the domain I get dns error on chrome

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  cPanelMichael

  • July 24, 2017 18:39

  Hello, You have to setup the name servers at the domain registrar. Here's a document that may help you: How to Set Up Nameservers in a cPanel Environment - cPanel Knowledge Base - cPanel Documentation Thank you.

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  syed_dba

  • July 25, 2017 10:25

  Hello, Check to ensure you have set the name servers for the domain name at it's domain registrar to the ones provided to you by your hosting provider. Thanks!

  
  Hi Am unable to create an sub domain in my server ex:blog.mywebsite.com please guide me this tried a lot but no success. Thanks for your support in advance

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  Jcats

  • July 25, 2017 10:38

  Are you trying to create the subdomains in a cPanel account or as their own cPanel account? Is there any error message you can provide when attempting to add them? Are they adding successfully but they are just not resolving when you try to browse to them? The more info you can provide the better we can assist

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  germany

  • July 25, 2017 15:14

  I think this question for your web host.

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