Urgent need to Recover mistakenly deleted files

segun_nira

• July 24, 2017 15:04

Hi all, How do one go about recovering email files that were mistakenly deleted on cpanel account. the trash is empty. But looking at the statistics it shows the count of the numbers of the email accounts but the emails cannot be traced within the file manager. urgent help required. Thank you

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  cPanelMichael

  • July 24, 2017 20:24

  Hello, Do you have any backups of the account available? Also, do you have root access to the system or is this a shared hosting account? Thank you.

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  segun_nira

  • July 24, 2017 20:32

  Hello, Do you have any backups of the account available? Also, do you have root access to the system or is this a shared hosting account? Thank you.

  
  We have an old server containing the email accounts we migrated from. But no backup on the current server We do have root access to the server

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  cPanelMichael

  • July 24, 2017 20:34

  We have an old server containing the email accounts we migrated from. But no backup on the current server

  
  You won't be able to recover missing emails if you do not have backups of the account. It's possible someone accessed the email accounts using POP3, and thus the emails were downloaded onto the local email client and removed from the server. The following document lists the directories where email data is stored should you want to try recovering the data from the old server: How to Manually Migrate Accounts to cPanel from Unsupported Control Panels - cPanel Knowledge Base - cPanel Documentation Thank you.

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  segun_nira

  • July 24, 2017 20:40

  on the statistic we can see the count of email addresses created on the server.

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  cPanelMichael

  • July 24, 2017 20:48

  New on the statistic we can see the count of email addresses created on the server.

  
  Could you confirm if you are attempting to restore the actual email accounts, or the email data contained within the email accounts? If this is for the email accounts, did you perform any specific actions before noticing the email accounts were missing? Thank you.

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  segun_nira

  • July 24, 2017 21:15

  Yes we have just restored one of the email data but we still can't access the email account from the GUI. The data is also not visible in the mail directory that it was transferred to, we can only view it as hidden.

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  24x7server

  • July 25, 2017 06:52

  Hi, How did you restore the email data? Did you restore it in the proper place to be able to accessible? I think you did not restore it properly because the moment you restore it in the proper place the mails start displaying in the web mail.. Exactly where did you restore it?

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