Errors when changing PHP version in MultiPHP Manager

DavidPD

• July 25, 2017 20:51

Hi! I have an issue when I try to change the PHP version. The error is as follows:
warn [php_fpm_config] Cpanel::Exception::InvalidParameter/(XID kwwfq4) El sistema no ha podido aplicar la versi"n "PHP" a "domain.tld": Cpanel::Exception::IO::FileNotFound/(XID 798uxd) El sistema no encuentra un archivo denominado "/home/user/public_html/.htaccess". The system cannot find a file named "/home/user/public_html/.htaccess". at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 330. Cpanel::Exception::create("IO::FileNotFound", ARRAY(0x42586a0)) called at /usr/local/cpanel/Cpanel/WebServer/Supported/apache/Htaccess.pm line 187 [Removed - Included Real Domain Name and Username]
And... here are the file:
root@hydra [/home/username/public_html]# lsattr /home/username/public_html/.htaccess -------------e- /home/teayudoc/public_html/.htaccess [removed]
Many thanks

• 

  cPanelMichael

  • July 26, 2017 18:52

  Hello, Could you verify the .htaccess file is owned by the account username and set to 0644 permissions? Also, please post the output from the following command:
  cat /usr/local/cpanel/version
  Thank you.

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• 

  DavidPD

  • July 26, 2017 23:01

  Hello, Could you verify the .htaccess file is owned by the account username and set to 0644 permissions? Also, please post the output from the following command:
  cat /usr/local/cpanel/version
  Thank you.

  
  The owner and the permissions is ok.
  root@hydra [/]# cat /usr/local/cpanel/version 11.64.0.36
  

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• 

  24x7server

  • July 27, 2017 05:20

  Hi, As per the error displayed in the error log, system is not able to find .htaccess file in the user's directory ------------------ ------------------ System does not find a file named "/home/user/public_html/.htaccess" ------------------ ------------------ Could just try to move the .htaccess temporarily and then try to change the PHP version. # mv .htaccess .htaccess_BK

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  SysSachin

  • July 27, 2017 07:17

  -------------e- /home/teayudoc/public_html/.htaccess

  
  The file permission is showing that 000 with chattr. You have to disable chattr and set 644 permission for .htaccess

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  DavidPD

  • July 27, 2017 10:50

  Hi, As per the error displayed in the error log, system is not able to find .htaccess file in the user's directory ------------------ ------------------ System does not find a file named "/home/user/public_html/.htaccess" ------------------ ------------------ Could just try to move the .htaccess temporarily and then try to change the PHP version. # mv .htaccess .htaccess_BK

  
  Still with the same error.

  The file permission is showing that 000 with chattr. You have to disable chattr and set 644 permission for .htaccess

  
  No...: Access: (0644/-rw-r--r--) Uid: ( 575/user) Gid: ( 575/user) Chattr is disabled and the permission is 644.

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  cPanelMichael

  • July 27, 2017 15:42

  Hello @DavidPD, Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.

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  DavidPD

  • July 28, 2017 00:20

  Hello @DavidPD, Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.

  
  Thank you! Opened with number: 8746969

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  24x7server

  • July 28, 2017 05:45

  Hi, If you are using the CloudLinux, check the inodes limit set to this account (File Limit ) may have hit resulting in cPanel not able to edit the file further.. Check it..

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  cPanelMichael

  • July 31, 2017 14:40

  Hello, To update, this issue stemmed from the permissions on the "/home/$username/public_html" directory itself. It was set to 0000 permissions, preventing the system from reading the .htaccess file. Updating the permissions to 0750 corrected the issue. Thank you.

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