Unable to set Comodo WAF automatic update

itmonitor

• August 02, 2017 12:29

Hello, Our server runs on Apache/2.4.25 (cPanel), CENTOS 7.3 x86_64 virtuozzo " cPanel & WHM 64.0 (build 32) and PHP7.0. When trying to set ComodoWAF automatic update at Home>ComodoWAF>Configuration tab, it will result in the error "Error Request to Server Failed". I contacted Comodo support, they replied as below. Is there any way to fix this? Any advice is welcome. rgs IM " Hello. We found the next error in logs: # tail -f /usr/local/cpanel/logs/error_log Can't use an undefined value as a symbol reference at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Config/Crontab.pm line 299. [2017-08-02 07:50:22 -0400] info [whostmgrd] Internal Server Error: "POST /cpsess8677856477/cgi/cwaf_main.cgi HTTP/1.1" 500 No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/cwaf_main.cgi): The subprocess reported error number 25 when it ended. It seems to be a bug in cPanel Crontab.pm WBR, (name edited), CWAF support team"

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  cPanelMichael

  • August 02, 2017 17:58

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look at the affected system? Thank you.

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  itmonitor

  • August 02, 2017 19:05

  Thank you Michael, I am facing problems with ticket creation through WHM. If I type my userid, it will request I insert my email. When I type my email, it will inform user and password are incorrect. They are not incorrect, they are the same I use here. I created an account at cPanel Customer Portal but the login issue (wrong user and password) continues. Is there any other way to submit a ticket? Rgs IM

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  cPanelMichael

  • August 02, 2017 19:08

  Is there any other way to submit a ticket?

  
  You can send an email directly to cs @ cpanel.net requesting assistance and our Customer Service Department can direct your request to Technical Support. Thank you.

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  itmonitor

  • August 02, 2017 19:35

  Just for the sake of helping with the Ticket Creation inside WHM, the error message after around 10 minutes wating for the Cpanel login is "Error:The cPanel Customer Portal authorization window appears closed, but the server did not receive an authorization response." Hope to have helped. Thank you, sending the email to cs at cpanel net now. Edit: email sent, thanks.

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  Infopro

  • August 03, 2017 00:22

  but the login issue (wrong user and password) continues.

  
  You can reset your password easy enough from here: cPanel Customer Portal Creating a ticket from WebHost Manager works fine, but there are several windows to click thru if you're not logged into the ticket system already, and/or need to reset your password. Silly of me to mention I'm sure [:)] but:

  They are not incorrect, they are the same I use here.

  
  Your login details might be the same of course, but the ticket system is not connected to these forums in any way.

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  itmonitor

  • August 03, 2017 09:41

  Email sent. Thanks.

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  itmonitor

  • August 03, 2017 09:42

  @Infopro thank you. The ticket is opened and under way.

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  cPanelMichael

  • August 03, 2017 14:15

  @Infopro thank you. The ticket is opened and under way.

  
  Feel free to post the ticket number here and we will update this thread with the outcome. Thank you.

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  itmonitor

  • August 03, 2017 14:27

  Here you have it ID 8758259 . Thanks.

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  itmonitor

  • August 04, 2017 13:56

  Hello, The issue was caused by a conflict between ComodoWAF and mod_security. Though I see that there are warnings about this incompatibility, I had used both together since years without any issue. The solution now is to disabel one of them, which I did and the issue is fixed. Thanks IM

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