DNS & Nameserver Issue

Taha Haider

• August 07, 2017 07:39

I have just installed a fresh and latest cPanel Server.I have copied some accounts from old server via transfer tool I have two issues,. 1)At user panel, cPanel is only showing MX DNS records, no other records are being displayed. if the user creates new records it will display but none of the default or old records are being displayed. But if I go to WHM > DNS Zone > edit DNS Zone. All records are available there 2) Name servers pointing isn't working. None of the domain registrars are able to accept the name server which is defined on WHM. if I do ns lookup the name servers are resolving but none of the registrars are accepting it

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  Jcats

  • August 07, 2017 13:24

  )At user panel, cPanel is only showing MX DNS records, no other records are being displayed. if the user creates new records it will display but none of the default or old records are being displayed. But if I go to WHM > DNS Zone > edit DNS Zone. All records are available there

  
  Are they using the Zone Editor or which option are they using to check the DNS zone?

  ) Name servers pointing isn't working. None of the domain registrars are able to accept the name server which is defined on WHM. if I do ns lookup the name servers are resolving but none of the registrars are accepting it

  
  Did you make sure to register the nameservers at the registrar as well? Simply creating an A Record in WHM for each will not make them work.

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  Taha Haider

  • August 07, 2017 13:45

  Are they using the Zone Editor or which option are they using to check the DNS zone?

  
  Yes, Zone Editor > Manage, it only shows MX records.

  Did you make sure to register the nameservers at the registrar as well? Simply creating an A Record in WHM for each will not make them work.

  
  Yes, I have checked through my other DNS tools as well, the Name server is resolving the IP and server is resolving the DNS queries but registrars are not accepting it

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  Taha Haider

  • August 08, 2017 07:20

  Hi, The DNS issue is resolved, I did very silly mistake Advanced Zone Editor' feature wasn't enabled. I enabled it for all account (using the 'default' feature list') by navigating to Packages >> Feature Manager within WHM.

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  cPanelMichael

  • August 08, 2017 14:17

  Hello,

  The DNS issue is resolved, I did very silly mistake Advanced Zone Editor' feature wasn't enabled. I enabled it for all account (using the 'default' feature list') by navigating to Packages >> Feature Manager within WHM.

  
  I'm happy to see you were able to solve that issue.

  ) Name servers pointing isn't working. None of the domain registrars are able to accept the name server which is defined on WHM. if I do ns lookup the name servers are resolving but none of the registrars are accepting it

  
  Did you first create the name servers at the domain registrar (this is separate from assigning the name servers to a domain name)? We provide a document explaining how to do this at: How to Set Up Nameservers in a cPanel Environment - cPanel Knowledge Base - cPanel Documentation Thank you.

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