Mail Autoresponder / Forwarding Problem

MattThomasDesign

• August 09, 2017 04:51

Hello all, Have an issue with our autoresponder / forwarder setup hopefully you guys can help me out with. Ill try to explain... So we have 2 admin email addresses lets say: admin1@domain.com & admin2@domain.com We also have a public email address lets say: info@domain.com Now we have a forwarder setup for info@domain that points to both admins (admin1 & admin2). Now lets say admin1 goes on holiday and sets up a autoresponder. We then get a client send a message to our public info@domain.com this gets forwarded to both admins and the admin1 autoresponder replies however the problem is this autoresponder message also gets sent to the client which is not what we want to do. Is there a way to turn off this feature somehow? Thanks in advance!

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  Infopro

  • August 09, 2017 09:57

  It seems to me admin1 shouldn't setup autoresponder when he goes on holiday. admin2 gets the same email and can respond to the client as expected when admin1 is away.

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  MattThomasDesign

  • August 09, 2017 12:42

  admin1 still gets direct emails aswell hence needing the autorespoder

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  Infopro

  • August 09, 2017 13:41

  I'm not sure there is a way around this to get what you seek. admin1 is on holiday and shouldn't be opening his mail client. IMHO of course. :)

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