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Cannot login to WHM

elis2
HI me is taransfer backup to server and lougout server and not login server. but login server console server plz hellp me.

Comments

9 comments

Date Votes
  • SysSachin
    Hello, Might be your ISP IP is blocked on server firewall. Are you able to ping server IP from your system ?
    0
  • elis2
    no problme is ip. me check ip not problme ip
    0
  • cPanelMichael
    Hello, Are you able to access this server via SSH? If so, could you let us know the output to /usr/local/cpanel/logs/login_log during the failed WHM login attempts? Ensure to remove any references to real domain names or IP addresses when providing us the log output. Thank you.
    0
  • elis2
    Dear thank you me is not login buy ssh. singel login server console vmware run commnd /usr/local/cpanel/logs/login_log permission denied. best regards
    0
  • cPanelMichael
    run commnd /usr/local/cpanel/logs/login_log

    Hello, That's a path to a log file as opposed to a command. To view it, run a command like this:
    tail -100 /usr/local/cpanel/logs/login_log
    Ensure to remove any references to real domain names or IP addresses when providing us the log output. Thank you.
    0
  • elis2
    Dear suuport thank you me is run commnd and show log me upload ip show error 138.201.72.64 ip for gateway server/ best regards
    0
  • cPanelMichael
    Hello, The image you provided suggests the root user is locked out by cPhulk brute force protection. The following document explains how to remove a lockout from the command line: cPHulk Management on the Command Line - cPanel Knowledge Base - cPanel Documentation Thank you.
    0
  • elis2
    Dear suppprt thank you thank you thank you problme is fixed..... best regards
    0
  • cPanelMichael
    Hello, I'm happy to see the issue is now solved. Thank you for updating us with the outcome.
    0

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