Can't access webmail

luthfiset

• August 15, 2017 21:51

Hello everyone I had some problem after upgrade WHM from v60 to v64. Previously I can access webmail by domain like webmail.domain.com but after upgrade this domain only open the web page same as domain.com. I can still access webmail from domain.com/webmail but our customer need a reason why (because they always use webmail.domain.com).
[root@mail ~]# grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf /etc/redhat-release:CentOS release 6.9 (Final) /usr/local/cpanel/version:11.64.0.36 /var/cpanel/envtype:vmware CPANEL=release
Thanks.

• 

  luthfiset

  • August 16, 2017 04:55

  Problem solved. After a slightly change on httpd.conf
  ServerName mail.domain.com ServerAlias cpanel.* whm.* webmail.* webdisk.* cpcalendars.* cpcontacts.* DocumentRoot /var/www/html ServerAdmin email@domain.com suPHP_UserGroup nobody nobody SecRuleEngine Off RewriteEngine On RewriteCond %{HTTP_HOST} !^mail.domain.com$ RewriteCond %{HTTP_HOST} ^cpanel\. RewriteRule ^/(.*) http://127.0.0.1:2082/$1 [P] RewriteCond %{HTTP_HOST} !^mail.domain.com$ RewriteCond %{HTTP_HOST} ^webmail\. RewriteRule ^/(.*) http://127.0.0.1:2095/$1 [P]
  webmail port is wrong (2095), then I change it to 2096 and webmail.domain.com working again.

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  cPanelMichael

  • August 16, 2017 14:53

  Hello, It looks like you may have been using custom a Apache virtual host entry for this domain name, or custom Apache templates in the /var/cpanel/templates/apache2_4 directory. Can you verify if that's the case? Thank you.

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  luthfiset

  • August 25, 2017 03:16

  Hello, It looks like you may have been using custom a Apache virtual host entry for this domain name, or custom Apache templates in the /var/cpanel/templates/apache2_4 directory. Can you verify if that's the case? Thank you.

  
  We never edit cpanel template. This case hapen when we update WHM update. Here some line inside /var/cpanel/templates/apache2_4/ea4_main.default
  RewriteEngine On RewriteCond %{HTTP_HOST} !^[% wildcard_safe(servername) %]$ RewriteCond %{HTTP_HOST} ^cpanel\. RewriteRule ^/(.*) http://127.0.0.1:2082/$1 [P] RewriteCond %{HTTP_HOST} !^[% wildcard_safe(servername) %]$ RewriteCond %{HTTP_HOST} ^webmail\. RewriteRule ^/(.*) http://127.0.0.1:2095/$1 [P]
  On the template itself use port 2095 not 2096. Maybe it's a typo or somethin i don't know because we never edit those file.

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  cPanelMichael

  • August 25, 2017 19:51

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look at your system to see what's happening? Thank you.

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