Cause of "Could not determine the nameserver IP addresses for"

postcd

• August 16, 2017 09:31

[COLOR=rgb(85, 85, 85)]There was numerous topic about this, but i am not allowed to update them. So i am asking here. When i attempt to add an "Addon domain" in cPanel and receive error: "Could not determine the nameserver IP addresses for" "domainhere.tld". Please make sure that the domain is registered with a valid domain registrar." this is rare case i receive such error and i verified this particular domain is registered and has correct nameservers set (verified when doing whois), what else i can do to make cPanel accept the addon domain and not show the error mentioned in this forum topic title? Mainly i would like to discover where exactly is the problem: - domain registar - parent DNS server which is hosting nameservers records to which domain is pointing (CLoudflare? in this case) - cpanel hosting server to which the NS records pointing (is there any cache which TTL can be decreased?) aim is to prevent this error to happen in future thank you

• 

  cPanelMichael

  • August 16, 2017 14:49

  Hello, Can you verify if the "jwhois" RPM is installed on this server? You can check with a command like this:
  rpm -qa|grep jwhois
  If not, please install this package with the following command and let us know if the issue you encountered persists:
  yum install jwhois
  Thank you.

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