MySQL extension missing with PHP Selector

Alrissa

• August 16, 2017 13:30

On a cloudlinux server I had the same issue. ( Your PHP installation appears to be missing the MySQL extension which is required by WordPress ) "Under Modify Account" I changed the number of databases allowed from 25 to 26 and then put it back to 25. (He had 2 databases on the account by the way) The site randomly started working. I shrugged and assumed that the error was cached in my browser. BUT: Recently another repetition, on a different server. PHP selector shows all required mysql modules checked, everything was working, mysql was repsonsice, user and pass were fine and the database did not have any errors. I remembered the modify account thing and changed the allowed databases number to the exact same value. And it worked. So semi-reproducible? I'm assuming cPanel reloads something (the PHP environment perhaps?) when account limits are updated.

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  cPanelMichael

  • August 16, 2017 18:53

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look to determine why that's happening, and see why changing that value is fixing the issue? Thank you.

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  Alrissa

  • August 17, 2017 15:09

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look to determine why that's happening, and see why changing that value is fixing the issue? Thank you.

  
  Not at this time, thank you, for various reasons. I just posted this in case anyone else was pulling their hair out in incomprehension. I'll suggest it to the team if we can get further cases and set you guys up with an example that you can work on. Alternatively if we spot the cause I'll also post here.

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  cPanelMichael

  • August 17, 2017 17:56

  Hello, You may also want to reach out to CloudLinux directly since the issue relates to their PHP Selector feature: CloudLinux - Main | New template Thank you.

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