The server could not locate the document you requested

Browlin

• August 22, 2017 03:57

Hello All, Aim: I have cloned a Cpanel VM to have test environment with new IP is assigned licences is enabled on test VM We have successfully enabled CPanel WHM . Case: i have created a test account (test) and copied /home/test/public_html/ simple index to file to test website check: when i check http://IP/~test. Error : I am getting following error "404 Error: Missing Document The server could not locate the document you requested." Please help me to resolve ...

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  Browlin

  • August 22, 2017 09:08

  Hello All, Aim: I have cloned a Cpanel VM to have test environment with new IP is assigned licences is enabled on test VM We have successfully enabled CPanel WHM . Case: i have created a test account (test) and copied /home/test/public_html/ simple index to file to test website check: when i check http://IP/~test. Error : I am getting following error "404 Error: Missing Document The server could not locate the document you requested."

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  cPanelMichael

  • August 22, 2017 14:46

  Hello, The method you are using to access the website (Apache Mod_Userdir) is not compatible with all configurations. You can see a list of compatibility issues at: Apache mod_userdir Tweak - Documentation - cPanel Documentation You can modify the the hosts file on your local workstation to see if the issue persists when accessing the domain name directly: [Tutorial] Editing your local hosts file to preview sites Thank you.

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  Browlin

  • August 23, 2017 08:41

  Hello thanks for ur reply, Please advice below The test Cpanel WHM ip is shared IP with production. any impact on production if i Disabled mod_userdir protection in test server?

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  cPanelMichael

  • August 23, 2017 16:54

  Hello, Could you elaborate on your last response? For instance, are you asking if disabling Mod_Userdir protection on a test server will affect that same option on a separate production server? Thank you.

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  Browlin

  • August 24, 2017 08:00

  Hello, Could you elaborate on your last response? For instance, are you asking if disabling Mod_Userdir protection on a test server will affect that same option on a separate production server? Thank you.

  
  Hello Michael, Thanks....... I have two Cpanel WHM one is production and another one testing (i have cloned from production ) both are connected to the same DNS. for a testing case, we need to migrate one account from production to test WHM ... after migrated account, when i check http://IP/~test account i am getting " The server could not locate the document you requested" i am not able to check my test domain status just need advice we already tried all possible which is not working .......If my test Cpanel WHM ip is shared IP with production. any impact on production if I Disabled mod_userdir protection in test server?

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  cPanelMichael

  • August 24, 2017 17:48

  after migrated account, when i check http://IP/~test account i am getting " The server could not locate the document you requested" i am not able to check my test domain status

  
  Does this server use cPanel version 66? If so, try browsing to "WHM Home " Service Configuration " Apache Configuration " Global Configuration" and setting "Optimize .htaccess (AllowOverride)" to "Search "/" and Below" to see if this solves the issue. Thank you.

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  Browlin

  • August 27, 2017 07:29

  Does this server use cPanel version 66? If so, try browsing to "WHM Home " Service Configuration " Apache Configuration " Global Configuration" and setting "Optimize .htaccess (AllowOverride)" to "Search "/" and Below" to see if this solves the issue. Thank you.

  
  We are using old Cpanel Version is 11.30.8.0 Thank you...

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  cPanelMichael

  • August 28, 2017 21:05

  Hello, cPanel version 11.30 is end-of-life and thus no longer supported. Is there anything in-particular preventing you from updating to a newer cPanel version? Thank you.

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  Browlin

  • August 29, 2017 12:23

  Hello, cPanel version 11.30 is end-of-life and thus no longer supported. Is there anything in-particular preventing you from updating to a newer cPanel version? Thank you.

  
  We have more than 2000 domains which are up and running any impact /downtime if we update?

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  cPanelMichael

  • August 29, 2017 15:19

  We have more than 2000 domains which are up and running any impact /downtime if we update?

  
  Hello, cPanel updates will not typically result in downtime, however you may want to consider opening a support ticket using the link in my signature so we can assist you with this update due to the age of the currently installed cPanel version. Thank you.

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