How to fix change of resellers ownership mistake

hicom

• August 22, 2017 15:56

We went through this and thought to share a solution. Problem: We changed multiple accounts to the wrong reseller Impact: Now accounts belong to the wrong reseller and all is mixed Solution: The ownership of accounts is located in /etc/trueuserowners . However, that file is not backed up by cPanel. Therefore, we need to retrieve the previous reseller account name from backup. The reseller owner of an account is located in the backup directory inside the account name /cp/username If your backups are uncompressed, browse to the location of your backup where all the accounts are located. Then search as follow: grep -R PreviousResellerUsername ./*/cp/* It will provide a list of all reseller names that were associated with each username.

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  cPanelMichael

  • August 22, 2017 20:58

  Hello, I've moved this thread to our workarounds forum. Thanks for taking the time to share this solution!

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