domain not being added to httpd.conf

jndawson

• August 22, 2017 13:19

A customer has an 'under construction' site that seems to want to display another website. We looked into httpd.conf and discovered the small, one page, website isn't in httpd.conf, and a previous restoration from cpanel backup shows this line:
_refresh_transaction_vhosts cannot refresh vhosts because the following domains are not installed: customer.tld
We restored from another cpanel backup and got the same result. Beyond manually creating an include file, where do we go to investigate this?

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  cPanelMichael

  • August 22, 2017 18:24

  Hello, Can you verify if rebuilding the Apache configuration file using the "/scripts/rebuildhttpdconf" command adds the appropriate entry and allows the website to start loading? Thank you.

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  jndawson

  • August 22, 2017 19:01

  Can you verify if rebuilding the Apache configuration file using the "/scripts/rebuildhttpdconf" command adds the appropriate entry and allows the website to start loading?

  
  That did the trick, thanks. Any reason why that may not have happened after restoring?

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  cPanelMichael

  • August 22, 2017 19:11

  Hello, It's difficult to know for sure as it likely relates to an issue that occurred during the generation of the backup archive. It's possible the backup archive for the account contained an incomplete or corrupt userdata file related to that domain name. Thank you.

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  jndawson

  • August 22, 2017 19:15

  It's difficult to know for sure as it likely relates to an issue that occurred during the generation of the backup archive. It's possible the backup archive for the account contained an incomplete or corrupt userdata file related to that domain name.

  
  Thanks. That's more or less the reason we came up with.

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