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Sending email to a former domain account results in retry timeout exceeded

Comments

6 comments

  • Infopro
    Could you please clarify this a bit more? It sounds like you removed it from one server and added it to another, is that it?
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  • ladydi711
    No, not at all. The account/domain was previously existed on this server, but had never been used. The account along with it's zone were deleted using the Terminate Account function.
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  • Infopro
    Why would mail still work then?
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  • ladydi711
    Hi, Mail doesn't work at all and that is the problem. No one can send email from this server to anyone at the specific domain that has recently been removed from this server. Undeliverables are immediately sent back that say "retry timeout exceeded".
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  • cPanelMichael
    Mail doesn't work at all and that is the problem. No one can send email from this server to anyone at the specific domain that has recently been removed from this server. Undeliverables are immediately sent back that say "retry timeout exceeded".

    Hello, You can use the following command to see what's happening when attempting to send an email from your server to that domain name:
    exim -bt user@remote-domain.tld
    Check to ensure the IP address referenced in the output matches the correct IP address associated with that domain name's mail server, and that it isn't blocked in your server's firewall rules. Thank you.
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  • ladydi711
    This issue appears to have resolved itself. There were some issues with the domains DNS/NS records, and those have been resolved. Mail has been delivered. THANKS!
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