Purchased wrong license for cPanel Issue

Asanli

• August 26, 2017 07:19

Hi I bought the wrong license. I asked for support for this situation. This is my problem VPS Licenses I mistakenly took it Cpanel dedicated license I need to get it. I hope the problem is solved. [root@s1 ~]# /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update Failed! Error message: The cPanel license server said that your hostname is invalid. For more information visit: Legal Notices - cPanel Inc. The exact message was: This machine does not qualify for a virtual/vps license. A full license is required for this machine. (xx.113.xx.34)! Building global cache for cpanel...Done

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  24x7server

  • August 26, 2017 13:56

  Hi, You need to raise a ticket to the Sales department of the cPanel for more details and resolving this issue.. They can only assist you in this matter because it is related directly to their product service licensing..

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  Asanli

  • August 26, 2017 14:32

  Hi, You need to raise a ticket to the Sales department of the cPanel for more details and resolving this issue.. They can only assist you in this matter because it is related directly to their product service licensing..

  
  Thank you

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  cPanelMichael

  • August 28, 2017 15:04

  Hello @Asanli, Can you confirm if you were able to get in touch with our Customer Service department to have your license updated? Thank you.

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