Email account disappeared

harilip

• August 28, 2017 02:37

Hello! We had an email account created ( let's say test@domain.com ) and one day we noticed that this email disappeared from the "Email Accounts" section in cpanel. We tried to recreate the account but it says that it already exists and it does in /home/$domain/mail/$domain/ but it does not appear in email accounts and we also cannot access it. We tried deleting it manually but it outputs the same error. We also tried restoring the files from a backup but still no luck. Ownership of the files is allright. Any ideas how to restrore/recreate the email account? Google also didn't help Thank you!

• 

  SysSachin

  • August 28, 2017 11:12

  Hello, Try to run fix mail permission script as below and check mail account in cpanel /scripts/mailperm If still facing same issue then try to update cpanel forcefully using below command. /scripts/upcp --force

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  cPanelMichael

  • August 28, 2017 18:54

  Hello, Can you verify if the entries for this email account exist in the passwd and shadow files under the /home/$cpanel-username/etc/$domain.tld/ directory? Thank you.

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  harilip

  • August 29, 2017 06:31

  Hello, Can you verify if the entries for this email account exist in the passwd and shadow files under the /home/$cpanel-username/etc/$domain.tld/ directory? Thank you.

  
  For the email account that we're having trouble with there is an entry in the passwd file but nothing in shadow

  Hello, Try to run fix mail permission script as below and check mail account in cpanel /scripts/mailperm If still facing same issue then try to update cpanel forcefully using below command. /scripts/upcp --force

  
  I tried the first scrip, it didn't do the trick

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