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Error while updating to 11.66.0.15

Benito
Hello, since several days i got these update failed emails. Munin is working fine, what means with "MySQL-server is needed by cpanel-perl-524-munin-2.0.30-1.cp1162.x86_64" ? Thanks The system detected an error during the cPanel & WHM version change from "11.64.0.36" to "11.66.0.15", which prevented the updatenow process from completing normally. Review the attached log for further details. [2017-08-29 00:40:58 -0300] cpanel-perl-524-HTML-Formatter-2.16-1.cp1162.noarch.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-Template-Toolkit-2.26-7.cp1162.x86_64.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-TermReadKey-2.37-1.cp1162.x86_64.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-MCE-1.820-1.cp1162.noarch.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-libwww-perl-6.24-1.cp1162.noarch.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-Catalyst-Runtime-5.90114-1.cp1162.noarch.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-Test-Mock-Cmd-0.7-1.cp1162.noarch.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-Dist-Zilla-Plugin-GitHub-0.43-1.cp1162.noarch.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-Params-Validate-1.26-1.cp1162.x86_64.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-Gearman-v2.3.1-1.cp1162.noarch.rpm already downloaded [2017-08-29 00:40:58 -0300] cpanel-perl-524-List-AllUtils-0.14-1.cp1162.noarch.rpm already downloaded [2017-08-29 00:40:58 -0300] All files Staged [2017-08-29 00:40:58 -0300] Testing if the newly downloaded RPMS can be installed without conflict [2017-08-29 00:40:58 -0300] Testing RPM transaction [2017-08-29 00:41:00 -0300] error: Failed dependencies: [2017-08-29 00:41:00 -0300] MySQL-server is needed by cpanel-perl-524-munin-2.0.30-1.cp1162.x86_64 [2017-08-29 00:41:00 -0300] W Exit Code: 176 [2017-08-29 00:41:00 -0300] ***** FATAL: Test install failed: error: Failed dependencies: [2017-08-29 00:41:00 -0300] MySQL-server is needed by cpanel-perl-524-munin-2.0.30-1.cp1162.x86_64 [2017-08-29 00:41:00 -0300] The Administrator will be notified to review this output when this script completes [2017-08-29 00:41:00 -0300] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies: [2017-08-29 00:41:00 -0300] MySQL-server is needed by cpanel-perl-524-munin-2.0.30-1.cp1162.x86_64 [2017-08-29 00:41:00 -0300] see RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation for more information [2017-08-29 00:41:00 -0300] The Administrator will be notified to review this output when this script completes => Log closed Tue Aug 29 00:41:00 2017

Comments

7 comments

Date Votes
  • cPanelMichael
    [2017-08-29 00:41:00 -0300] MySQL-server is needed by cpanel-perl-524-munin-2.0.30-1.cp1162.x86_64

    Hello, Could you verify if CloudLinux and MySQL Governor are installed on this server? Thank you.
    0
  • Benito
    Hello Michael, yes, we have cloudlinux. Governor is installed but not active as far i can see. [root@alfonsina ~]# tail /var/log/dbgovernor-restrict.log [root@alfonsina ~]# cat /var/log/dbgovernor-restrict.log [root@alfonsina ~]# dbtop Can't connect to socket. Maybe governor is not started [root@alfonsina ~]# Thanks
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  • cPanelMichael
    Governor is installed but not active as far i can see.

    Can you remove MySQL Governor and let us know if the issue persists? Documentation on how to remove it is available from CloudLinux at: MySQL Governor > Removing MySQL Governor Note the documented script will install the original MySQL server, and remove MYSQL Governor. Thank you.
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  • Benito
    Can you remove MySQL Governor and let us know if the issue persists? Documentation on how to remove it is available from CloudLinux at: MySQL Governor > Removing MySQL Governor Note the documented script will install the original MySQL server, and remove MYSQL Governor. Thank you.

    Hi! I run the script and the first thing tries to do is to update cPanel and then stops at the same error. First part:
    [root@alfonsina ~]# /usr/share/lve/dbgovernor/mysqlgovernor.py --delete Loaded plugins: fastestmirror, rhnplugin This system is receiving updates from CLN. Cleaning of cl-MySQL packages completed Loaded plugins: fastestmirror, rhnplugin This system is receiving updates from CLN. Cleaning of Percona-Server packages completed Loaded plugins: fastestmirror, rhnplugin This system is receiving updates from CLN. Cleaning of cl-Percona packages completed Stopping mysql (via systemctl): [ OK ] Redirecting to /bin/systemctl stop restart.service Failed to stop restart.service: Unit restart.service not loaded. [2017-08-30 11:15:59 -0300] Detected cron=0 (--force passed on command line) ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (2849) at Wed Aug 30 11:15:59 2017 [2017-08-30 11:15:59 -0300] Detected cron=0 (--force passed on command line) [2017-08-30 11:15:59 -0300] 1% complete [2017-08-30 11:15:59 -0300] Running /usr/local/cpanel/scripts/preupcp [2017-08-30 11:15:59 -0300] Running Standardized hooks [2017-08-30 11:16:00 -0300] 2% complete [2017-08-30 11:16:00 -0300] mtime on upcp is 1491968323 (Wed Apr 12 00:38:43 2017) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (2855) at Wed Aug 30 11:16:01 2017 [2017-08-30 11:16:01 -0300] Detected version '11.64.0.36' from version file. [2017-08-30 11:16:01 -0300] Running version '11.64.0.36' of updatenow. [2017-08-30 11:16:01 -0300] --force passed on command line. Upgrade will disregard update config settings. [2017-08-30 11:16:01 -0300] Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc [2017-08-30 11:16:02 -0300] Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc [2017-08-30 11:16:02 -0300] Target version set to '11.66.0.15' [2017-08-30 11:16:02 -0300] Switching to 11.66.0.15 to determine if we can reach that version without failure. [2017-08-30 11:16:02 -0300] Retrieving and staging /cpanelsync/11.66.0.15/cpanel/scripts/updatenow.static.bz2 [2017-08-30 11:16:02 -0300] Using mirror '185.53.12.144' for host 'httpupdate.cpanel.net'.
    Last part:
    [2017-08-30 11:18:43 -0300] cpanel-perl-524-Email-MIME-1.940-1.cp1162.noarch.rpm already downloaded [2017-08-30 11:18:43 -0300] All files Staged [2017-08-30 11:18:43 -0300] Testing if the newly downloaded RPMS can be installed without conflict [2017-08-30 11:18:43 -0300] Testing RPM transaction [2017-08-30 11:18:45 -0300] error: Failed dependencies: [2017-08-30 11:18:45 -0300] MySQL-server is needed by cpanel-perl-524-munin-2.0.30-1.cp1162.x86_64 [2017-08-30 11:18:45 -0300] W Exit Code: 178 [2017-08-30 11:18:45 -0300] ***** FATAL: Test install failed: error: Failed dependencies: [2017-08-30 11:18:45 -0300] MySQL-server is needed by cpanel-perl-524-munin-2.0.30-1.cp1162.x86_64 [2017-08-30 11:18:45 -0300] The Administrator will be notified to review this output when this script completes [2017-08-30 11:18:45 -0300] ***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies: [2017-08-30 11:18:45 -0300] MySQL-server is needed by cpanel-perl-524-munin-2.0.30-1.cp1162.x86_64 [2017-08-30 11:18:45 -0300] see https://go.cpanel.net/rpmcheckfailed for more information [2017-08-30 11:18:45 -0300] The Administrator will be notified to review this output when this script completes => Log closed Wed Aug 30 11:18:45 2017 [2017-08-30 11:18:45 -0300] 17% complete [2017-08-30 11:18:45 -0300] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1504102559.log --force` failed, exited with code 1 (signal = 0) => Log closed Wed Aug 30 11:18:45 2017 => Log closed Wed Aug 30 11:18:45 2017 warning: /etc/container/mysql-governor.xml saved as /etc/container/mysql-governor.xml.rpmsave [root@alfonsina ~]#
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  • cPanelMichael
    Hello, Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.
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  • Benito
    Thanks Michael, the ticket # is 8828527
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  • cPanelMichael
    Hello, To update, this was fixed by installing the missing MariaDB RPM on the system:
    yum install MariaDB-server
    Thank you.
    0

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